Manager, Enterprise Systems and Service Excellence
Vor 6 Tagen
Manager, Enterprise Systems and Service Excellence Location: Sydney, New South Wales, Australia Applications close on 9th of January 2026 At UTS College, we solve complex problems with smart, scalable solutions. As a technology‑driven organisation, we’re looking for a Manager, Enterprise Systems and Service Excellence with deep engineering experience to design and deliver robust, efficient systems that meet our growing business needs. This role is ideal for someone who can think strategically but still enjoys diving deep into the technical details, who can architect at scale, yet code when needed. The position is a permanent full‑time role. Role Overview As the Manager for Enterprise Systems and Service Excellence, you’ll manage a busy frontline Service Desk function, including level 1 and 2 field support, and oversee the team responsible for the end‑to‑end lifecycle for enterprise systems and platforms. You’ll also manage IT Service Management (ITSM) and maintain strong business relationships to ensure effective delivery of IT services and products to staff and students across UTS College campuses and offices, both onshore and offshore, and to support international partners. Key Responsibilities Manage the UTS College Service Desk and provide frontline tier 1 and 2 support Lead and mentor a team to provide end‑to‑end lifecycle management of ITDS enterprise systems and delivery of new solutions Oversee IT Service Management (ITSM) framework based on industry standard frameworks such as ITIL Responsible for business relationship management and stakeholder engagement Delivery of excellent customer service What We’re Looking For At least 5 years in senior IT leadership roles Strong people‑management skills with a track record for high performance Achievement‑oriented, focused and well‑organised Demonstrable customer‑service, relationship‑management and collaboration skills Excellent communication, listening and written communication skills, including experience developing business cases and delivering presentations Financial‑management skills including ROI calculation and total cost of ownership Ability to work under pressure either autonomously or as part of a team Experience driving transformational change and knowledge of change‑management approaches such as ADKAR Knowledge and experience with best‑practice methodologies (PRINCE2, Agile, TOGAF) ITIL accreditation Tertiary qualifications in IT or Business, or relevant experience Experience in the higher education sector Experience in business continuity planning and disaster recovery What We Offer Competitive salary and performance incentives Hybrid or remote working flexibility Opportunities to work on challenging, high‑impact projects A collaborative team that values engineering depth and innovation Ongoing professional development and training support If you like to deliver excellent customer service while building successful collaborative relationships across stakeholders, we’d love to hear from you. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology – Higher Education #J-18808-Ljbffr
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Council of the City of Sydney, Österreich UTS College Limited VollzeitAbout Us At UTS College, we solve complex problems with smart, scalable solutions. As a technology-driven organisation, we're looking for a Manager, Enterprise Systems and Service Excellence with deep engineering experience to design and deliver robust, efficient systems that meet our growing business needs. This role is ideal for someone who can think...
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Council of the City of Sydney, Österreich UTS College Limited VollzeitAn educational institution in New South Wales is seeking a Manager for Enterprise Systems and Service Excellence. This role involves leading the Service Desk team, managing IT services, and fostering strong relationships across stakeholders. Candidates should have over 5 years in senior IT leadership positions, strong people and customer service skills, and...
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