Securetech Technician

SecureTech Technician (Junior IT Field Support Engineer) Join Secure Parking to support parking equipment and related IT systems installed in car parks. Work with senior support personnel, maintain, repair, and perform preventive maintenance to ensure optimal functionality and availability. Primary Duties and Responsibilities Identify software and hardware issues with parking equipment and repair them to restore carpark operations. Perform regular software and hardware preventative maintenance on parking equipment to prevent outages. Assist in the installation of parking equipment, cabling, and associated IT systems at new carparks. Maintain up-to-date information on asset locations, configurations, and health status. Run diagnostic programs or use test equipment to locate the source of issues. Record detailed information on issues, their symptoms, diagnostic steps taken and resolution steps, and details of preventive maintenance, including travel time and time spent on site, in a regular, consistent, and timely manner. Regularly monitor the incoming work queue and ensure issues are actioned in a timely manner. Work closely with both SecureTech engineers and leadership, as well as business leadership and end customers. Qualifications and Expectations Work effectively and efficiently with support from more senior personnel, with minimal supervision. Take direction from SecureTech Engineers and leadership regarding prioritisation of carpark maintenance. Have a basic knowledge of IT systems and be comfortable learning and using field communications tools. Take an active role in self-education and on-the-job training to learn to identify basic IT devices and diagnose faults within a carpark. Have sufficient written and verbal communication skills to document technical troubleshooting steps and current status of parking systems clearly and effectively. Be comfortable working on a fixed roster, which may include hours outside standard business hours and weekends. Have an unrestricted driver's license. Comply with Secure Parking's Workplace Health and Safety policies, procedures, and instructions to ensure a safe workplace. Undertake other reasonable duties as assigned and appropriate, including potential changes to job functions associated with technological advancement. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Location Murarrie, Queensland, Australia #J-18808-Ljbffr