Senior Implementation Manager

Who are we? Humanforce's vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market‑leading, best‑in‑one human capital management (HCM) suite for frontline and flexible workforces – without compromise. Our employee‑centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing. We help over 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, the United Kingdom, North America and the Philippines. Who you are As our Senior Implementation Consultant for HR projects, you will lead complex, strategic Humanforce software implementations, serving as a trusted advisor and an expert in delivering high‑value customer outcomes. In collaboration with Services Managers, Project Managers, and the Professional Services team, this senior‑level position ensures optimal customer success, oversees critical projects, and drives continuous improvement initiatives across the Customer Delivery function. What you will do Advanced Customer Engagement and Support: Oversee customer relationships throughout the full project lifecycle, ensuring proactive issue identification and timely resolution. Strategic Implementation and Configuration: Lead high‑impact requirement‑gathering workshops and facilitate decision‑making sessions to define and prioritise customer needs. Alongside designing, configuring, testing and optimising software solutions for large or technically complex projects, aligning with best practices and industry standards. Test Implementations: Ensure functionality and integration through rigorous testing. Integrate Systems : Collaborate with IT teams to integrate Humanforce with client systems. Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance. Client Relationship Management: Build strong client relationships and gather feedback. Documentation and Reporting: Maintain documentation and generate progress reports. Process Development and Continuous Improvement: Lead the identification, development and implementation of process improvements to streamline design, testing, configuration and requirements‑gathering efforts, ensuring efficiency and consistency. Mentorship and Knowledge Transfer: Mentor and support junior consultants, offering expert guidance and fostering skill development across the Professional Services team. Cross‑Functional Collaboration and Innovation: Partner with product, development, and sales teams to improve the overall implementation experience and provide expert feedback for product enhancements. What you'll need Bachelor's degree in a relevant field (or equivalent experience). 5+ years in workforce management consulting or a professional services environment, with experience in high‑impact project management or customer delivery roles. Proficiency in delivering training in various formats and for multiple audiences (executive‑level, technical, and operational teams). Advanced technical knowledge of WFM, payroll, or CRM software; proficiency in MS SQL preferred. Strong analytical skills in business analysis and process mapping, with demonstrated ability to manage high‑stakes projects autonomously. Proven stakeholder management skills with experience guiding decision‑makers and leading cross‑functional teams. Excellent communication and problem‑solving abilities; commitment to delivering tangible results. Team Player attitude. Collaborative mindset and willingness to work with cross‑functional teams. Commitment to staying updated on industry trends and technologies. Proactive problem solver with a growth mindset. Some 'nice to haves' Deep familiarity with Payroll, Time and Attendance, and / or Point of Sale software; experience with CRM systems is advantageous. Our values We are bold.We are all in.We are customer obsessed.We do what we say.We are good humans. Our approach to flexibility We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. Benefits A flexible working environment The opportunity to be part of a fast‑growing tech company A focus on development with access to Go1 Paid parental leave and Quarterly Wellbeing Days Employee talent referral scheme (know great people, be rewarded) A fun and friendly culture working with passionate and talented people A work environment where you can genuinely improve the world of work We are a diverse and dispersed organization and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply. #J-18808-Ljbffr