Op Shop Casual Supervisor

POSITION SUMMARY The Day Supervisor will support the Store Manager in all the daily operations and responsibilities of the Neighbours Aid Bundaberg Store. Key activities involve continual communication between stakeholders and a confident handling of Neighbours Aid volunteers and WFD participants. The role encompasses supporting the Store Manager and offers a diverse range of responsibilities. PURPOSE OF POSITION Assist in the daily operations of the Bundaberg Store REPORTS TO Store Manager HOURS Casual position includes Saturdays on a weekly basis (approximately 12 hours a week) KEY PERFORMANCE INDICATORS Developing a Positive Store Culture Workplace Health and Safety Performance KEY RESPONSIBILITIES Under the direction of the Store Manager: Coordinate the Volunteer Staff Arrange inductions of all staff following all policies and procedures. Developing and training of others including Supervisors, Truck Drivers, Work for the Dole participants and Volunteers. Organise tasks for volunteers to ensure the continued efficient running of the store, including day supervisors, volunteer supervisors, volunteer staff, volunteer truck drivers/off siders & work for the dole participants. Arrange replacements for staff who are absent. Assist in the operations of a smooth running warehouse. Drive the Neighbours Aid vehicle when required. Organise staff to take tea and lunch breaks. Delegate appropriate duties to ensure quality customer service and the smooth running of the store. Ensure rotation of duties and respond to store volunteer requests regarding store duties including cleaning. Maximise sales through the store by ensuring standards are met. Ensure merchandise and customer service standard are met. Ensure that pricing of merchandise is in conjunction with pricing guidelines. Ensure trading hours are adhered to. Organise the receipt, process and sale of donated goods. Arrange pick and delivery of goods. Authorise exchanges, credits and refunds. Ensure that store and backrooms are ready for next day’s shift. Responsibility for and security of daily takings through store. Ensure point of sale procedure is adhered to. Ensure accuracy in organising float. Complete remittance sheet and banking of monies. Manage all register operation and procedure including EFTPOS. Supervise and train volunteers on register operation and EFTPOS. Provide information on Neighbours Aid activities to customers and staff. Provide information on Neighbours Aid activities on request. Support the Neighbours Aid Mission Statement. Work for the advancement of EVERY Neighbours Aid store and assist where possible. Attend Neighbours Aid orientations, training and meetings as required. Understand, support and apply all Neighbours Aid policies and procedures. Represent Neighbours Aid in a professional manner at all times. Maintain confidentiality and privacy in all matters relating to staff, volunteers, customers, procedures and security. Promote a proactive approach to WH&S in the workplace in accordance with the Neighbours Aid Policies and Procedures. Security: Ensuring the safety and security of Neighbours Aid store property and volunteers. Ensure responsible use of store keys. Ensure there is a minimum of 2 staff/volunteers on the premises at all times. Ensure that security procedures on opening, closing and banking are strictly adhered to. Be alert to possible theft. Ensure the confidentiality of any personal information. Support to Store Manager: To act as a support to the Store Manager and work as part of a team with responsibility for a team of volunteers on a particular day. Communicate any key issues and ideas to manager through regular meetings and communication book and immediately inform Store Manager of any information that may impact on store operations. To act in the capacity of the Store Manager if/when they are on leave from duties e.g. holiday, by actioning daily mail and banking and communicating where necessary to team. APPLICATION TO APPLY PLEASE DOWNLOAD YOUR RESUME AND COVERLETTER. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr