EL1 Assistant Director Complaints
vor 3 Wochen
Join to apply for the EL1 Assistant Director Complaints role at Administrative Review Tribunal Base pay range A$117,665.00/yr - A$138,493.00/yr About the opportunity The Assistant Director Complaints works within the Governance section to ensure the efficient and effective delivery of the Administrative Review Tribunal’s (ART) external complaints management function. This involves managing a small national team, providing strategic expertise and driving continuous improvement of protocols and processes. The Assistant Director, Complaints will also champion best practice in complaints management through engagement with senior management and other stakeholders across the ART. This role may involve complainants sharing sensitive or traumatic experiences. You will understand the emotional nature of this work and be prepared to engage with respect, empathy and use a trauma‑informed approach. About you To be successful you will: Have highly developed analytical, including the ability to interpret and assess conflicting or ambiguous information and draw conclusions from reports, trends and other sources. Have demonstrated ability to think strategically and work with a high level of autonomy to solve problems, undertake risk management activities and implement business improvements. Have proven leadership and management skills, with the ability to coordinate competing priorities, develop team capability and support staff dealing with complex caseloads. Have an extensive understanding, or the ability to rapidly develop an extensive understanding of the ART’s operations, structure, and legislative and policy framework. The ability to obtain and maintain a baseline security clearance. The Tribunal requires Australian Citizenship as a condition of engagement. All employees are required to undertake an Australian Federal Police Check and complete a health declaration. Relevant qualifications, training or experience in complaint management. How to apply To be considered, all applications must be submitted online via the Career Opportunities page . Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application. Please do not apply via SEEK Apply portal. Please submit a CV (e.g. of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of the role, referring to the Position Description. Applications close: Thursday, 27 November 2025 at 11:45pm (AEDT) Seniority level Not Applicable Employment type Full-time Job function Administrative, General Business, and Other Industries Government Administration #J-18808-Ljbffr
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EL1 Assistant Director Complaints
vor 3 Wochen
City of Hobart, Österreich Administrative Review Tribunal VollzeitJoin to apply for the EL1 Assistant Director Complaints role at Administrative Review Tribunal Applications close: Thursday, 27 November 2025 at 11:45pm (AEDT) Administrative Review Tribunal provided pay range This range is provided by Administrative Review Tribunal. Your actual pay will be based on your skills and experience — talk with your recruiter to...
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EL1 Assistant Director Complaints
vor 2 Wochen
City of Hobart, Österreich Administrative Review Tribunal VollzeitJoin our team as an EL1 Assistant Director Complaints! This ongoing, hybrid role within the Governance team at The Administrative Review Tribunal can be located in either Adelaide, Brisbane, Canberra, Hobart, Darwin, Perth, Melbourne and Sydney. Remuneration: The annual salary range for the position is EL1 - $117,665 - $138,493 p.a., plus a generous employer...
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EL1 Assistant Director Complaints
vor 3 Wochen
City of Brisbane, Österreich Administrative Review Tribunal VollzeitJoin our team as an EL1 Assistant Director Complaints! Administrative Review Tribunal provided pay range This range is provided by Administrative Review Tribunal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$117,665.00/yr - A$138,493.00/yr This ongoing, hybrid role within the...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA federal agency in Tasmania is seeking an EL1 Assistant Director Complaints to effectively lead a national team in managing complaints. This ongoing hybrid role requires strong analytical and problem-solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and able to obtain a security clearance. The position offers...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA government tribunal is seeking an EL1 Assistant Director Complaints to lead a national team in effective complaints management. This ongoing, hybrid role requires strong analytical and problem‑solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and capable of obtaining a security clearance. The position...
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City of Hobart, Österreich Administrative Review Tribunal VollzeitA government tribunal is seeking an EL1 Assistant Director Complaints to lead a national team in effective complaints management. This ongoing, hybrid role requires strong analytical and problem-solving skills, along with proven leadership capabilities. Candidates must be Australian citizens and capable of obtaining a security clearance. The position offers...
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EL1 Assistant Director
vor 3 Wochen
Council of the City of Sydney, Österreich Talent International VollzeitAre you an experienced policy professional ready to take the next step in your career? Join a dynamic government-facing team as an EL1 Assistant Director - Policy Officer on a 12-month Labour Hire contract, based anywhere in NSW (Sydney - Surry Hills, Parramatta, Newcastle, or regional offices). This is a unique opportunity to lead strategic policy...
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City of Brisbane, Österreich Digital Transformation Agency VollzeitAssistant Director, Whole-of-Government Contracts, EL1 Join to apply for the Assistant Director, Whole-of-Government Contracts, EL1 role at Digital Transformation Agency . Base pay range A$124,015.00/yr - A$137,475.00/yr This role provides strategic and operational leadership for Whole-of-Government initiatives, including the ERP Category within the Software...
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City of Melbourne, Österreich Digital Transformation Agency VollzeitAssistant Director, Whole-of-Government Contracts, EL1 Digital Transformation Agency, Canberra Base pay range: A$124,015.00/yr - A$137,475.00/yr This role provides strategic and operational leadership for Whole-of-Government initiatives, including the ERP Category within the Software and ERP Marketplace. The Assistant Director will engage with agency buyers...
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City of Melbourne, Österreich Digital Transformation Agency VollzeitAssistant Director, Whole-of-Government Contracts, EL1 This role provides strategic and operational leadership for Whole-of-Government initiatives, including the ERP Category within the Software and ERP Marketplace. The Assistant Director will engage with agency buyers and industry sellers to achieve ERP objectives and contribute to broader program...
