Service Desk Analyst
vor 1 Woche
Service Desk Analyst Join our renowned Service Desk, geared up to tackle any technical challenges our customers may encounter. As the Service Desk Analyst , your role goes beyond fixing problems – you'll be the single point of contact for all incidents and service requests, whilst ‘wowing’ our customers with your expertise. You will continually look to improve our ITSM tools, design better user experiences, help create new Service Catalog items, and identify opportunities to automate processes, streamline workflows and enhance customer experience. Key Responsibilities Manage incidents and service requests with efficient triage and technical troubleshooting. Encourage knowledge sharing among Service Desk Analysts to improve customer service and first call resolution. Handle cases and tickets meticulously, ensuring high-quality information capture. Analyse ticketing trends and provide insightful reports for future strategies. What We’re Looking For Demonstrated experience in desktop support and strong troubleshooting skills. Familiar with ITIL framework, specifically Incident Management, Request Management, Problem Management. Proficient in Active Directory administration, Azure, Email Provisioning/Exchange management and Office 365. Available to work a rotating shift between the hours of 6:00am to 10:00pm, Monday to Friday from our St Leonards office. Excellent communication skills, a customer-oriented mindset, and the ability to work effectively in a team environment. An innovative thinker, who likes to contribute to solving problems as they arise. Why Interactive? As part of our team, you'll enjoy perks like free on-site baristas in our Sydney offices and access to a diverse range of benefits and discounts from our partners. Developing our people means everything to us - we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies. Location & Compensation Silverwater, New South Wales, AustraliaGreater Sydney Area $86,525.00 - $101,000.00 #J-18808-Ljbffr
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Hybrid IT Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Careers at Council VollzeitA local government organization is seeking a full-time Service Desk Analyst to join their IT Service Delivery team. The role involves supporting IT matters in a collaborative environment, managing incidents, and providing excellent customer service. Candidates should have relevant qualifications in Information Technology and proven experience in service desk...
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Service Desk Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich Ethan VollzeitService Desk Analyst Role created due to an internal promotion. Excellent opportunity to be mentored and supported in your career journey. When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game‑chasers – the kids in the class always doodling, creating, and innovating. Can...
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Service Desk Senior Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Government VollzeitJob Description - Service Desk Senior Analyst (0000B5PH) Service Desk Senior Analyst - 0000B5PH 1 x Ongoing Full-Time 1 x Temporary Full-Time up to 11 May 2026 About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the...
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Service Desk Analyst: End-User Support
vor 4 Wochen
Council of the City of Sydney, Österreich Experis Manpowergroup Sp. Z O.O. VollzeitService Desk Analyst A leading technology recruitment firm in New South Wales is seeking a Service Desk Analyst to provide support to end users across all systems and applications. This role involves troubleshooting desktop and system-related issues while ensuring business continuity. The successful candidate will possess substantial experience in a service...
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich The Network Technology Recruitment VollzeitService Desk Analyst Join to apply for the Service Desk Analyst role at The Network Technology Recruitment . With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you're part of the team, you'll want to stay! This is a fantastic opportunity for someone seeking a permanent position to start...
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File & Print Service Desk Analyst: Grow & Thrive
Vor 5 Tagen
Council of the City of Sydney, Österreich Centorrino Technologies VollzeitA leading tech firm in New South Wales is seeking a Service Desk Analyst - File and Print. This role requires providing comprehensive support for file and print services while ensuring a high level of customer satisfaction. Ideal candidates will have experience in Service Desk roles, solid knowledge of Windows environments, and hands-on experience with print...
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Senior Service Desk Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Government VollzeitA government agency in New South Wales seeks two Service Desk Senior Analysts to join their Technology & Communication Services team. The role involves providing quality ICT support, mentoring junior analysts, and managing complex calls. The ideal candidate will have technical support experience and strong customer service skills. This position offers a...
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Growth-Driven IT Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Inchcape Plc VollzeitA leading automotive distributor in Australia is looking for a Service Desk Support Analyst to provide day-to-day technical support to internal users. Key responsibilities include troubleshooting hardware and software issues and managing service requests to ensure excellent customer service. The ideal individual will have strong communication skills and...
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IT Service Desk Analyst
vor 4 Wochen
Council of the City of Sydney, Österreich Inchcape Plc VollzeitA leading automotive distributor in Australia is seeking a Service Desk Support Analyst to deliver day-to-day technical support to internal users. Essential tasks include troubleshooting hardware/software issues and managing service requests while maintaining high customer service standards. The ideal candidate should possess strong communication skills and...
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IT Service Desk Analyst: First-Line Support Pro
vor 3 Wochen
Council of the City of Sydney, Österreich QTAC Guidance Officer Advisory Group VollzeitA leading global advisory firm in Sydney is seeking a passionate Service Desk Analyst to provide first-line support for their national Service Desk team. This role involves resolving incidents, supporting team operations, and enhancing technical knowledge within the company. Candidates should have a collaborative spirit, familiarity with Microsoft Windows...
