Service Desk Analyst
vor 3 Wochen
Service Desk Analyst Join our renowned Service Desk, geared up to tackle any technical challenges our customers may encounter. As the Service Desk Analyst , your role goes beyond fixing problems – you'll be the single point of contact for all incidents and service requests, whilst ‘wowing’ our customers with your expertise. You will continually look to improve our ITSM tools, design better user experiences, help create new Service Catalog items, and identify opportunities to automate processes, streamline workflows and enhance customer experience. Key Responsibilities Manage incidents and service requests with efficient triage and technical troubleshooting. Encourage knowledge sharing among Service Desk Analysts to improve customer service and first call resolution. Handle cases and tickets meticulously, ensuring high-quality information capture. Analyse ticketing trends and provide insightful reports for future strategies. What We’re Looking For Demonstrated experience in desktop support and strong troubleshooting skills. Familiar with ITIL framework, specifically Incident Management, Request Management, Problem Management. Proficient in Active Directory administration, Azure, Email Provisioning/Exchange management and Office 365. Available to work a rotating shift between the hours of 6:00am to 10:00pm, Monday to Friday from our St Leonards office. Excellent communication skills, a customer-oriented mindset, and the ability to work effectively in a team environment. An innovative thinker, who likes to contribute to solving problems as they arise. Why Interactive? As part of our team, you'll enjoy perks like free on-site baristas in our Sydney offices and access to a diverse range of benefits and discounts from our partners. Developing our people means everything to us - we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke technical academies. Location & Compensation Silverwater, New South Wales, AustraliaGreater Sydney Area $86,525.00 - $101,000.00 #J-18808-Ljbffr
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich Interactive Pty Ltd VollzeitJoin our renowned Service Desk, geared up to tackle any technical challenges our customers may encounter. As the Service Desk Analyst , your role goes beyond fixing problems – you'll be the single point of contact for all incidents and service requests, whilst ‘wowing’ our customers with your expertise. You will continually look to improve our ITSM...
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Service Desk Analyst
vor 2 Wochen
Council of the City of Sydney, Österreich NSW Education Standards Authority VollzeitIntroduction Join to apply for the Service Desk Analyst role at NSW Education Standards Authority . This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role. $84,659 - $92,701 p.a. plus superannuation and annual...
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Service Desk Senior Analyst
Vor 6 Tagen
Council of the City of Sydney, Österreich NSW Government VollzeitJob Description - Service Desk Senior Analyst (0000B5PH) Service Desk Senior Analyst - 0000B5PH 1 x Ongoing Full-Time 1 x Temporary Full-Time up to 11 May 2026 About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the...
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Service Desk Analyst
vor 3 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Service Desk Analyst
Vor 4 Tagen
Council of the City of Sydney, Österreich Ethan VollzeitService Desk Analyst Role created due to an internal promotion. Excellent opportunity to be mentored and supported in your career journey. When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game‑chasers – the kids in the class always doodling, creating, and innovating. Can...
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Service Desk Analyst: End-User Support
Vor 4 Tagen
Council of the City of Sydney, Österreich Experis Manpowergroup Sp. Z O.O. VollzeitService Desk Analyst A leading technology recruitment firm in New South Wales is seeking a Service Desk Analyst to provide support to end users across all systems and applications. This role involves troubleshooting desktop and system-related issues while ensuring business continuity. The successful candidate will possess substantial experience in a service...
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Service Desk Analyst
vor 3 Wochen
City of Melbourne, Österreich Interactive VollzeitService Desk Analyst Join Interactive , a dynamic tech company that is constantly growing and evolving. Our renowned Service Desk is geared up to tackle any technical challenges our customers may encounter. As the Service Desk Analyst, your role goes beyond fixing problems – you’ll be the single point of contact for all incidents and service requests,...
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Service Desk Analyst
vor 3 Wochen
Council of the City of Sydney, Österreich The Network VollzeitService Desk Analyst (BBBH10187) Sydney CBD, Sydney, Australia Service Desk Analyst With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you’re part of the team, you’ll want to stay! This is a fantastic opportunity for someone seeking a permanent position to start as soon as possible....
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Service Desk Analyst
vor 23 Stunden
Council of the City of Sydney, Österreich The Network Technology Recruitment VollzeitService Desk Analyst Join to apply for the Service Desk Analyst role at The Network Technology Recruitment . With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you're part of the team, you'll want to stay! This is a fantastic opportunity for someone seeking a permanent position to start...
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File & Print Service Desk Analyst: Grow & Thrive
Vor 3 Tagen
Council of the City of Sydney, Österreich Centorrino Technologies VollzeitA leading tech firm in New South Wales is seeking a Service Desk Analyst - File and Print. This role requires providing comprehensive support for file and print services while ensuring a high level of customer satisfaction. Ideal candidates will have experience in Service Desk roles, solid knowledge of Windows environments, and hands-on experience with print...
