Technical Support Engineer

vor 2 Wochen

Council of the City of Sydney, Österreich Salt Vollzeit

As an Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform. 12 months contract opportunity- with a high potential to go perm Offering $450/day including super Responsibilities Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Providing input across business units regarding process and product improvements when working on technical issues for customers. Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Skills required Min 5+ years of related experience within either application technical support or software development environment. Demonstrated creative problem-solving approach and strong analytical skills Ability to troubleshootdifficult technical issues with ease and complexity. Proficient in analyzing log files and standard debugging concepts. Personal commitment to qualityand customerservice. Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional). Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalogue, Customer Service Management, Workflows & Approvals). Some understanding of remote administration via PowerShell or any other. Excellent communication skills both written and verbal. Desired Skills ServiceNow Admin or Development experience is highly desirable. Previous experience in ITSM Implementation Experience providing SaaS / PaaS support. A fundamental understanding of the ITIL framework Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to *******@welovesalt.com for a confidential discussion. #J-18808-Ljbffr

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich ServiceNow Vollzeit

    Technical Support Engineer – ServiceNow (Millers Point, NSW, Australia) ServiceNow Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader,...

  • Water & Wastewater Civil Engineer (Parramatta)

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Engineer Vollzeit

    A state infrastructure agency in New South Wales is looking for a civil Engineer to support water and wastewater projects. The ideal candidate will have 3-5 years of relevant experience, a degree in civil engineering, and skills in hydraulic modelling and AutoCAD. The role requires a valid NSW driver's license, with responsibilities including ensuring...

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich ServiceNow Vollzeit

    Location: Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including...

  • Eoi Engineer

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Engineer Vollzeit

    Ongoing employees affected by change management plans will be given priority consideration for at grade positions. Full-time ongoing Our employees work principally in the workplace Location - Parramatta Clerk Grade 5 / 6 Salary from to plus super and leave loading Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and...

  • Technical Support Engineer

    vor 1 Woche

    Council of the City of Sydney, Österreich SAS - Global Vollzeit

    Position Title: Technical Support Engineer Base location: Sydney, Australia We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience,...

  • Service Technical Support Engineer

    Vor 6 Tagen

    Council of the City of Sydney, Österreich ZF Group Vollzeit

    Req ID 82748|Blacktown, Australia,ZF Services Australia Pty. Ltd. About the Team ZF Services Australia is responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and Remanufacturing. We are looking for an energetic, self‑motivated person with a high level of technical competency to join out...

  • Technical Support Engineer

    vor 2 Wochen

    Council of the City of Sydney, Österreich Rex Airlines Vollzeit

    An excellent opportunity exists for a suitably qualified individual to join the Rex CAMO Technical Support Department as a full-time Technical Support Engineer - Airframe. This position can be based at Brisbane, Sydney, Wagga Wagga, Melbourne or Adelaide. Position Responsibilities Provide technical support to Engineering and Flight Operations for the...

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich ServiceNow, Inc. Vollzeit

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly...

  • Technical Support Engineer

    Vor 7 Tagen

    Council of the City of Sydney, Österreich SAS Vollzeit

    Join to apply for the Technical Support Engineer role at SAS Position Title: Technical Support EngineerBase location: Sydney, Australia We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. If you’re looking for a dynamic, fulfilling...

  • Technical Support Engineer

    vor 2 Wochen

    Council of the City of Sydney, Österreich Rex Airlines Vollzeit

    An excellent opportunity exists for a suitably qualified individual to join the Rex CAMO Technical Support Department as a full-time Technical Support Engineer - Airframe. This position can be based at Brisbane, Sydney, Wagga Wagga, Melbourne or Adelaide. Position Responsibilities Provide technical support to Engineering and Flight Operations for the...