C2 Support Engineering Team Lead

About the role Work with cutting‑edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of the world’s most challenging technical problems in the rapidly growing counter‑drone sector. Our customers are militaries, government agencies, airports, critical infrastructure, law enforcement and many others. With one of the largest listed defence company market capitalisations in Australia, part of the ASX200 index, and having raised approximately $250 m in 2024 alone, DroneShield is undergoing a hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications—from battlefield to terrorism, contraband delivery and commercial espionage. This role is located at DroneShield’s Sydney headquarters in Sydney CBD. Approximately 380 staff are based in the 4,000 sqm facility today, with plans to grow to around 500 staff by the end of 2026. Overseas operations include the United States (Virginia), the Netherlands, Denmark, Mexico, Dubai and distributors in more than 70 countries globally. The C2 Support Engineering Team Lead will establish and lead a small, high‑performance support team responsible for delivering advanced Level 2 support to DroneSentry‑C2 systems deployed in the field. You will oversee technical support operations, ensuring reliable, timely and high‑quality responses to issues raised by Field Service Engineers and customers, including remote diagnosis, system configuration, log analysis and incident resolution. This position will support production systems through an on‑call rotation. Responsibilities Lead, mentor and build the C2 Support Engineering team. Provide advanced Level 2 technical support for DroneSentry‑C2 systems in the field. Assist with configuration, upgrades and validation of deployed systems. Capture and escape complex issues to Engineering or QA for resolution. Maintain documentation and contribute to internal troubleshooting guides. Manage escalation of complex technical issues from FSEs and customers. Drive the development of repeatable support and troubleshooting processes. Maintain operational readiness including system documentation, monitoring and incident playbooks. Report on incident trends and identify areas for product improvement. Participate in an on‑call rotation to support production systems. Who You Are Experienced technical leader with a background in IT support, systems administration or network engineering. Strong understanding of Linux environments and networking fundamentals (routing, firewalls, VPNs, etc.). Familiar with enterprise software deployment, integration and monitoring. Capable of diagnosing complex distributed system issues using logs, metrics and configuration data. Calm under pressure, with strong communication skills and a focus on rapid problem resolution. Able to participate in a roster that includes out‑of‑hours coverage. Qualifications, Experience and Skills Bachelor’s degree in Computer Science, Engineering or a similar technical field, or equivalent practical experience. 3+ years experience leading a technical team of engineers. Strong Linux administration and networking skills (routing, firewalls, VPNs, etc.) are required. Experience with containerisation (e.g. Docker, Snap) is desirable. Experience with one or more compiled or scripting languages (e.g. Python, Go, C++) is desirable. Ability to translate technical issues and operational objectives between engineering teams and leadership. Excellent communication skills for collaborating with multidisciplinary teams, including non‑software engineers. Strong problem‑solving skills, with a structured approach to incident triage and resolution. Ability to operate under rostered out‑of‑hours support requirements. Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed. Location: Sydney, New South Wales, Australia #J-18808-Ljbffr