Dispute Resolution Specialist

Dispute Resolution Specialist Join to apply for the Dispute Resolution Specialist role at QBE Insurance 3 days ago Be among the first 25 applicants Location: Open to all QBE office locations Type: Permanent, full time Hybrid role, Happy to talk flexible working Primary Details Time Type: Full time Worker Type: Employee The opportunity This is an exciting opportunity for a customer focused, insurance professional to join our highly dynamic team – reporting into the Senior Manager, Internal Dispute Resolution. This role will see you fulfilling a wide range of duties for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating and critically analysing policies, legislation and expert evidence. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role You will be engaging with customers and both internal & external stakeholders as well as providing technical support and advice to claims and underwriting areas. You will: Undertake timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions Manage internal and external business stakeholder relationships Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes Prepare recommendations on process, product and service improvements to minimise recurrence or mitigation of issues About You We are looking for a confident, resolution focused individual who has a passion for delivering outstanding customer service. The ideal candidate is someone that has a wealth of experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes. You will also have: A confident individual with a strong background in dispute resolution Must have extensive general insurance knowledge Must have a solid understanding of risk, compliance, and policy Provide gold standard service to our customers and stakeholders Solution focused mindset with excellent problem solving and relationship building skills Ability to influence and negotiate with internal and external stakeholders Benefits ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Life Leave, supporting the life events we all experience, leaving your annual leave for rest 18 weeks’ gender‑equal flexible leave for all new parents, including paid super A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates APPLY NOW and let’s make it happen If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills Analytical Thinking, Complaint Management, Conflict Resolution, Critical Thinking, Customer Value Management, Financial Risk Management (FRM), Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Risk Management, Stakeholder Management, Strategic Management, Time Management, Working Independently Application Close Date: 19/01/ :59 PM To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Senior level Mid‑Senior level Employment type Full-time Job function Other Insurance Referrals increase your chances of interviewing at QBE Insurance by 2x Sign in to set job alerts for “Resolution Specialist” roles. Parramatta, New South Wales, Australia Millers Point, New South Wales, Australia Sydney, New South Wales, Australia #J-18808-Ljbffr