Dental Clinic Receptionist

An opportunity exists for an Administration Officer/ Dental Receptionist to join our team at Hornsby Hospital Dental Clinic. Employment Type: Permanent Full Time Position Classification: Administration Officer Level 3 Remuneration: $1,362.10 - $1,404.55 per week Hours Per Week: 38 Requisition ID: REQ Who we are We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensuring that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism. Where you'll be working Hornsby Hospital Dental Clinic What You'll Be Doing The Administration Officer provides a comprehensive range of administration support and customer service to the staff and patients of NSLHD Oral Health, in a fast paced and high demand service. The Administration Officer provides administrative support and may be required to work at other NSLHD Dental Clinics as required in accordance with the needs of the organisation to adequately deliver services. The incumbent will provide a professional and efficient service to patients, clinicians, and staff of the dental clinic and provide a level of technical competence that facilitates the provision of services at all levels. The position plays a pivotal role in ensuring all reception processes and agreed outcomes are maintained. This position plays a vital role in ensuring the dental clinics are effectively managing the demand in patient presentations, including but not limited to creating and registering patients in eMR, merging patients in Titanium (electronic record), triaging and booking patients on the correct waitlist, cancelling and rebooking of appointments, managing emergency and walk-in patients, and inpatient referrals. This position is required to provide support to a multidisciplinary team. People of Aboriginal and/or Torres Strait Islander background encouraged to apply. Candidates Will Need To Meet The Following Criteria Demonstrated experience in providing high level administrative support. Demonstrated high level organisational skills with ability to work in a high volume work environment, work under pressure, prioritise tasks and meet deadlines. Excellent verbal and written communication skills and strong interpersonal skills with demonstrated ability to build positive working relationships and ability to effectively communicate with a wide range of internal and external stakeholders. Demonstrated strong customer service skills with a commitment to providing a high quality standard of service. Proven ability to work independently with minimal direction and supervision, as part of a team and enhance positive work culture. Demonstrated liaison, negotiation, analytical and problem solving skills. Demonstrated advanced computer and software skills including email, word, excel, information systems (e.g. eMR, Titanium) and attention to detail with a willingness to undertake relevant training. Demonstrated flexibility with work duties and willingness to travel to other dental clinics according to service needs. Current NSW Driver’s Licence. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Joyce Taylor on This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy. You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have. The team enriching health in millions of ways every day. Applications Close: 11 December 2025 #J-18808-Ljbffr