Case Concierge – Repute Law
vor 2 Wochen
Case Concierge – Repute Law (Work from Home / Remote) Join a fast-growing Australian Law Firm Repute Law is a dynamic, fast-growing legal practice delivering outstanding legal services through a modern, tech-enabled, remote-first model. With existing divisions in Criminal Law and Family Law, and five new areas launching this year, we’re changing the way legal services are delivered in Australia. We’re now looking for exceptional Case Concierge with a Paralegal background to join our frontline team. If you’re client-focused, confident, and ready to grow with a bold and agile firm—this could be your next big move. About the Role As a Case Concierge , you’ll be the first point of contact for prospective clients. Delivering a polished, professional, and human experience that sets the tone for everything that follows. You’ll handle inbound enquiries via phone, assess urgency and fit, explain our fixed-fee model, and guide clients through the first steps of legal engagement. You’ll also collaborate closely with our internal teams, ensuring smooth handovers, consistent messaging, and outstanding support. This is a client-facing, operations-focused role ideal for someone with strong communication skills, attention to detail, and a passion for delivering service that truly makes a difference. Your Day-to-Day Responsibilities Responding to inbound hotline and website enquiries to provide clients with trust and assurance Collecting client details and identifying key issues such as court dates and urgency Explaining our legal process, including retainer requirements and fixed fees Coordinating initial consultations with Senior Lawyers Sending follow-up messages and ensuring the client experience is seamless Liaising with Case Managers, Consultants, and Practice Managers Maintaining internal documentation and client records in Clio and VXT Supporting conversion efforts with confident, client-friendly communication Aligning communication practices with firm-wide protocols and standards Who You Are You’re sharp, solutions-focused, and ready to be the calm, professional voice at the other end of the line. You care about the client journey and thrive in fast-paced, high-trust environments. You’re confident discussing our services—because you understand that clarity builds trust from the very first conversation. We’re looking for someone who: Has previous experience in a legal, client service, or high-performance paralegal role Communicates clearly and confidently over the phone and in writing Is tech-savvy and comfortable using systems like Clio, VXT, and Microsoft 365 Understands the importance of consistency, process, and discretion Is proactive, professional, and thrives in remote or hybrid work settings Has valid Australian/NZ work rights and access to a reliable home office setup (cabled internet essential) Brings warmth, professionalism, and a team-first attitude every day Why Join Repute Law 100% remote work model with flexibility and autonomy Be part of a progressive firm redefining how law is practised Work with top-tier lawyers and operations professionals Access to cutting-edge legal tech and operational support Structured onboarding and ongoing training Sydney CBD office available if you prefer a hybrid setup A truly supportive team environment where performance is celebrated and balance is respected How to Apply We’d love to hear from you. Please submit your CV along with a tailored cover letter explaining your interest in the role and why you’d be a great fit for Repute Law. #J-18808-Ljbffr
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Remote Case Concierge Paralegal
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Council of the City of Sydney, Österreich Repute Law VollzeitA fast-growing Australian law firm is seeking a Case Concierge to join their remote-first team. This role involves being the first point of contact for clients, handling inquiries, and supporting the legal process. The ideal candidate has a paralegal background, excellent communication skills, and the ability to thrive in a fast-paced environment. This...
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