CRM Business Analyst

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients. CRM Business Analyst - Drive Transformation & Innovation Ongoing, Full‑time Role – 80 Hours per Fortnight with a Monthly ADO. Are you passionate about unlocking the potential of CRM technology to drive meaningful change? Do you thrive in dynamic environments where collaboration and problem‑solving take centre stage? If so, we have an exciting opportunity for you We are seeking a CRM Business Analyst to join our team and play a pivotal role in translating business needs into innovative, effective solutions. As a key contributor to the continuous development of our Blackbaud CRM, you will ensure enhancements align with our roadmap, support stakeholders, and help deliver improvements that empower the Peter Mac Cancer Foundation’s mission. This is a newly created full‑time role in the Data and Analytics team reporting to the CRM Enhancement Lead to support and deliver ongoing development and enhancements of the Blackbaud CRM to keep up with the growing needs of the Foundation. Your Impact Analyse & Research – investigate business needs, gather requirements, and uncover opportunities for CRM enhancements. Design & Develop – collaborate with cross‑functional teams to craft solutions that optimise CRM functionality and meet evolving demands. Facilitate Workshops & Gap Analysis – lead discussions with stakeholders to identify inefficiencies and shape improvements. Document & Implement – create AS‑IS and TO‑BE process maps and oversee CRM configurations to streamline operations. Support Agile Projects – apply your business analytical expertise to deliver efficient, scalable solutions in an Agile framework. What You Bring Strong business analysis experience in CRM, client or donor management software, ideally within Blackbaud CRM. Proven ability to translate complex business needs into seamless CRM solutions. Excellent stakeholder engagement and collaboration skills. Methodical problem‑solving mindset with a passion for continuous improvement. Agile project management experience and a technical eye for CRM configurations. Key Accountabilities Support design and configuration of CRM Enhancements – facilitate design workshops, gather requirements, provide recommendations, and implement integrations and process automation. Maintain documentation and reporting – map processes, translate use cases, develop and maintain documentation, design documents, meeting notes and Azure DevOps artefacts. Lead data integrity tasks and migration – manage data conversion activities, audit and log data issues, and plan actions. Manage User Validation and UAT – lead testing and QA, develop scripts, coordinate UAT, resolve defects, and disseminate release information. Ensure compliance – uphold PMCC and PMCF policy and procedures, ensure fundraising activities comply with regulations, privacy policies, and legislation. Team consultation and participation – collaborate with internal and external stakeholders, foster positive relationships, and demonstrate continuous improvement. Enterprise Agreement Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021‑2025 Classification or Salary Range HS3 Immunisation Risk Category Immunisation Category C Skills Essential Requirements Five years experience as a Business Analyst with a background in implementing and/or optimising existing CRM. Proven experience in business process analysis and optimisation, with the ability to drive process transformation across the business. Sound experience in Agile project management, requirements gathering techniques and translation of business use cases/user requirements into functional documentation. Expertise in database design and configuration, process automation, process mapping, data modelling, and data conversions. Strong analytical and problem‑solving skills with ability to determine the value of change and assist stakeholders in decision‑making. Ability to clearly communicate to a variety of audiences. Strong system and user testing skills including the ability to write testing scripts and coordinate UATs. Ability to foster positive and collaborative relationships with key stakeholders, service providers and Foundation team members to influence change and drive outcomes. Ability to stay calm under pressure, be outcome focused and to learn and adapt to change. Sound understanding of the principles of good data governance in relation to legislative and regulatory compliance requirements, including knowledge of privacy and PCI‑DSS legislative requirements. Desirable Requirements Certification in Business Analysis. Tertiary qualifications in Information Systems, Business Analytics, Project Management or similar. Experience with CRM platforms, particularly Blackbaud products. Experience in the not‑for‑profit sector with knowledge of fundraising and best practice principles and procedures. Familiarity with modern software concepts, such as APIs and databases. Interest in cancer research, treatment and ability to work within cancer health guidelines. Key Relationships Internal – Manager, Data Operations and Analytics; Data & Analytics Team; Chief Executive Officer, Foundation (CEO); Head of Fundraising; Head of Philanthropy; Head of Finance & Operations; Fundraising Program Managers (PMs); Supporter Engagement Team (SET); PMCC IT department. External – Consultant/implementation partner; Data Suppliers; Platform vendors. Benefits >Peter Mac offer a range of benefits which support our people both personally and professionally. Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging. We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability. Applications Close 11:59 PM Sunday 7th December 2025 Contact For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page. Alternatively, for a confidential discussion about the role you can contact Sutji Muliadi on 03 8559 6791 or #J-18808-Ljbffr