Home Care Scheduling Manager

Scheduling Manager – Home Care As Catholic Homes continues to grow, we are seeking a full‑time Scheduling Manager to join our Home Care team at Burswood. Conveniently located and offering a supportive work environment, this is an excellent opportunity for an experienced, resourceful, and dependable professional to lead our Home Care scheduling team. This role sets the vision for scheduling operations, drives efficiency, and ensures compliance with awards and regulations. You’ll manage a team to optimise resources, maintain budgets, and deliver continuous improvement. This role is key to aligning workforce availability with client needs, driving business growth, and improving service delivery. The Scheduling Manager promotes collaboration and accountability, engages stakeholders to innovate, and implements strategies that boost workforce efficiency and client satisfaction. As a trusted advisor to senior leadership, you’ll provide data‑driven insights to shape decisions and ensure scheduling supports the success of our Home Care services. Key responsibilities of the role include: Uphold Catholic Homes’ values and Code of Conduct, actively support our “Care with Purpose” model, and contribute to continuous improvement by promoting quality standards and responding to feedback. Oversee efficient scheduling processes to ensure seamless service delivery, compliance, and optimal workforce utilisation. Drive system improvements, leverage data for forecasting, and lead initiatives that enhance efficiency and client satisfaction. Ensure compliance with all relevant awards, legislation, and quality standards through accurate scheduling, reporting, and auditing. Maintain data integrity, support payroll processes, and contribute to continuous improvement in workforce planning. Collaborate with internal teams to align scheduling with organisational goals, participate in key meetings, and resolve operational challenges to maintain service continuity. Provide fair and supportive leadership, develop succession plans for direct and indirect reports, and ensure compliance with HR policies. Mentor and coach staff, maintain performance reviews, encourage development, and uphold confidentiality. Manage departmental resources efficiently within budget, achieving agreed KPI's and ensuring cost‑effective operations. Contribute to policy development and create operational plans that support Catholic Homes’ strategic objectives. Promote and maintain a safe workplace by complying with WHS standards, reporting hazards, and ensuring proper use of equipment and emergency procedures. Comply with Catholic Homes’ policies and procedures and attend all required training and meetings. Participate in development programs, act as a resource in your area of expertise, represent Catholic Homes at industry forums, and build strong relationships to promote a positive organisational image. To be successful in this role you will have: A degree in Human Resources, Business Administration or relevant experience. Demonstrated experience in workforce planning and rostering within a dynamic operational environment. Proven ability to lead and manage teams, fostering collaboration and accountability. Hands‑on experience with rostering and HR systems, ensuring accurate and efficient scheduling processes. Knowledge of aged care services and regulatory requirements is highly desirable. Expertise in interpreting and applying industrial awards, EBAs, and legislative frameworks across aged care, health, or community services. Exceptional attention to detail, with the capability to guide teams in achieving compliance and operational standards. Track record of developing and implementing effective processes and workflows to optimise efficiency. Strong customer service orientation, coupled with excellent communication and problem‑solving skills. Ability to prioritise competing demands and meet deadlines in a fast‑paced operational setting. Advanced analytical skills, with the ability to transform data into actionable insights that drive decision‑making. Knowledge of the geographical locations both metro and regional. Current National Police Clearance. Proficient computer skills in Microsoft Office suite and scheduling systems. (eCase highly desirable but not essential as quite new in market). Daily parking reimbursed and/or close to Public Transport. Ability to Salary Package – meaning you pay less tax and have more take‑home money to spend. Employee Assistance Program (free confidential counselling service). Ongoing support from the Head of Home Care and the wider home care team. About Catholic Homes Caring for Western Australians for 60 years, Catholic Homes is a leading not‑for‑profit comprehensive aged care provider. We pride ourselves on providing a workplace that reflects our values of love, joy, hospitality and excellence. Catholic Homes’ ‘Care with Purpose’ is our approach to person‑centered care and advocates being active and independent for as long as possible. We have six residential care facilities, with four located alongside a retirement village. Our home care service across Perth and regional WA is tailored to suit the individual needs of those living in the community. Catholic Homes is an inclusive organisation welcoming all faiths and backgrounds. Catholic Homes’ innovation and proactive approach to aged care has won us numerous awards including the 2020 Institute of Hospitality In Health Care’s (IHHC) Brightest Star Award and Better Practice Award for its Circle of Men project. Please note Catholic Homes does not provide sponsorship to employees. To apply To view the Position Description, please click here . Please note successful candidates are required to attend a 3‑day orientation and induction program, held on Mondays, Tuesdays and Wednesdays at the start of employment. Applicants must obtain a valid National Police Clearance before commencing employment. Applicants must have the right to live and work in Australia. Application Questions Your application will include the following questions: How many years' experience do you have as a Scheduling Manager? Which of the following Microsoft Office products are you experienced with? Which of the following statements best describes your right to work in Australia? Have you completed a qualification in human resources (HR)? How many years' experience do you have as a Scheduling Officer? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr