SAAU Receptionist

Main area Surgical Ambulatory Unit Grade Band 3 Contract Permanent: Shift Rota involving 1:4 weekend Hours Full time - 37.05 hours per week (1 in 4 weekend work (covering 8 am to 8 pm Saturday and Sunday)) Job ref 213-DivisionC- Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Princess Royal University Hospital Town Orpington Salary £29,651 - £31,312 per annum including HCA Salary period Yearly Closing 19/12/ :59 King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. To provide a high quality administrative and clerical support to the nursing and medical staff. To be responsible for the management of patient information and to ensure accurate data quality. To assist nursing staff with discharge planning. To provide a full and professional front of house service for patients, visitors and staff ensuring they are informed appropriately. Main duties of the job To update and maintain accurate patient data To conduct quality audits as requested by the medical teams and nursing staff. To ensure that all GP summaries are dispatched either by MyChart or mail within 24 hours of the patient’s discharge. To welcome and provide a full front of house service to patients and their relatives/visitors onto the ward, ensuring that security and infection control measures in place are adhered to. To answer ward telephone enquires promptly, efficiently and politely To ensure that all clinical referrals are forwarded to the relevant internal department and/or external agencies. After discharge, to make follow up appointments as requested Co-ordinate the transfer of patients to tertiary centre/continuing care setting (nursing home, residential home or hospice) To ensure that the reception desk and waiting areas are maintained in a presentable manner. To observe and maintain the confidentiality of patient records and staff information. To ensure that all patient property is secured and documented in accordance to the Patient Property Policy ensuring that DISCLAIMERS are signed and filed in the patients notes where necessary. To request Hospital Transport as directed through the necessary App To request porters to transfer patients to and from the ward as directed. Working for our organisation The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities To be responsible for ordering all ward supplies, including ward stores, patient documentation, stationery and electronic/IT equipment. This will include routine orders to maintain the agreed stock levels, ensuring that orders are placed in time to meet the weekly delivery deadlines, and any ad hoc orders to meet patient needs, specialist equipment or ward furniture and IT requirements. To carry out administrative duties such as photocopying as instructed by the Ward Manager. To develop a good working relationship with the Procurement department. To develop robust stock management systems to ensure that ward stocks are maintained within the defined upper and lower stock limits and to the budget constraints. This will require working closely with the Ward Manager and Matron. To ensure that stores are unloaded on the day of delivery. To act as the liaison with the Trust’s Facilities Department with regard to maintenance jobs and repairs. To ensure that any out-of-order lifts which would be used to gain access to the ward have been reported to the Maintenance Help Desk. To provide cover for other ward areas as directed by the Administration Support Co-ordinator. To assist with the training of new members of staff as appropriate. To observe the general responsibility of all staff under the Health & Safety at Work Act. To maintain strict confidentiality of staff and patient records, in line with Trust Policy: any unauthorised breach of confidentiality will result in disciplinary action. To ensure that acceptable standards of data protection are maintained, in accordance with the Data Protection Act. To observe the rules, policies and procedures in King’s College Hospital. To undertake any other duties appropriate to the grade which may be required. To carry out duties as an employee and service-provider with due regard to the Trust’s Equal Opportunities Policy. To participate in team meetings as required by your team leader. The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in addition to any specific risk management or clinical governance accountabilities associated with this post. On occasion/demand, be flexible to work in surgical admissions with the booking of preoperative assessment appointments Person specification Ability to work effectively in a multidisciplinary setting in a public area Reliable and conscientious Ability to register and process data accurately Customer care experience Ability to work in a flexible atmosphere without close supervision Experience of working in an NHS environment IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert Please provide email addresses for referees where possible Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Emma Bessell Job title Surgical Admissions and SAAU Admin Manager Email address Telephone number #J-18808-Ljbffr