Membership Services Manager
Vor 7 Tagen
Job Description Location: Sydney CBD Salary Package: $100k - $120k + Super Role Highlight: Career-defining opportunity to lead and grow membership programs within a respected, national organisation. Own key campaigns, strengthen member relationships, drive measurable engagement and retention, and shape strategic initiatives. Role Overview Reporting to the Director, you will manage the membership lifecycle, including acquisition, engagement, retention, and reactivation. On a daily basis, you will interact directly with members, resolve queries, and provide a seamless experience. Weekly and monthly responsibilities include managing CRM campaigns, tracking membership metrics, and delivering insights to optimise engagement strategies. This role combines strategic thinking with hands-on execution, providing opportunities to influence key membership initiatives. You will lead campaigns, enhance processes, and work collaboratively to strengthen relationships, grow membership, and improve retention, all while shaping the organisation’s overall engagement strategy. Responsibilities Take full ownership of membership performance, monitoring engagement, retention, and growth metrics. Develop, execute, and optimise membership activation and reactivation campaigns to drive measurable results. Maintain and enhance the membership database, ensuring accuracy, segmentation, and actionable insights. Analyse membership data to identify trends, opportunities, and areas for improvement; translate insights into strategies. Deliver outstanding member experiences by responding to queries, resolving issues, and fostering strong relationships. Collaborate with internal teams across events, marketing, and operations to support member acquisition and engagement initiatives. Plan and implement year‑round communication and engagement calendars to maximise participation and retention. Monitor key performance indicators and prepare regular reports on membership growth, campaign effectiveness, and engagement outcomes. Proactively identify opportunities to streamline processes, improve systems, and enhance the overall member experience. Candidate Profile We are seeking a highly skilled professional with 2–5 years’ experience in membership management and CRM‑driven campaigns. You will have proven ability to leverage data to drive engagement, retention, and growth within membership‑focused organisations, such as clubs, associations, or membership services. You are highly analytical, able to interpret membership data, identify trends, and translate insights into actionable strategies. Strong customer service and engagement skills are essential, with frequent direct interaction with members via phone, email, and in‑person. Culture & Benefits This respected membership organisation fosters a collaborative and supportive culture, valuing innovation, initiative, and engagement. You will be part of a team that is passionate about growth, impact, and member experience. Career Growth: Lead initiatives and expand your membership strategy expertise. Competitive Package: $100k - $120k + Super Impactful Role: Directly shape membership campaigns and influence organisational outcomes. Apply If this sounds like you, please submit your resume via the “apply” link below. Reference number for this role is SR64723. Applications will be processed within 3–5 working days, and all candidates will receive feedback via email or phone. #J-18808-Ljbffr
-
Senior Membership Manager
vor 2 Wochen
Sydney, Österreich Cox Purtell Staffing Services Vollzeit3 days ago Be among the first 25 applicants Cox Purtell Staffing Services provided pay range This range is provided by Cox Purtell Staffing Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$110,000.00/yr - A$120,000.00/yr Direct message the job poster from Cox Purtell Staffing...
-
Membership Services Manager
Vor 2 Tagen
City of Melbourne, Österreich at Vollzeit$135,000 – $136,802 per year plus 17% Super Australian Nursing and Midwifery Federation (Vic Branch) Employment Type: Full-time, Permanent About the Australian Nursing and Midwifery Federation, Vic Branch. (ANMF) Are you passionate and committed to the Union Movement and supporting ANMF’s members? Join a successful industrial and professional services...
-
Membership & Events Account Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich TEG Pty Ltd VollzeitA leading entertainment company in Sydney is seeking a Membership Account Manager to oversee client relationships for live events. This role involves ensuring high service standards, managing ticketing operations, and supporting clients on site during events. Ideal candidates will have excellent communication skills, the ability to troubleshoot, and a...
-
Membership Account Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich TEG Pty Ltd VollzeitAbout Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! About The Role The Membership Account Manager will join our Ticketek team based in...
-
Membership Account Manager
Vor 4 Tagen
Council of the City of Sydney, Österreich TEG VollzeitAbout Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and...
-
Pre-Sales Membership Manager
vor 7 Stunden
Council of the City of Sydney, Österreich Success Tutoring VollzeitSuccess Tutoring is one of the fastest-growing education franchises in Australia and globally. We operate on a gym-style membership model, helping families access high-quality tutoring while motivating, inspiring, and uplifting students to reach their full potential. As we continue to expand rapidly, we are looking for a Pre-Sales Membership Manager with...
-
Membership Sales Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Virgin Active VollzeitMembership Sales Manager (Expressions of Interest) Add expected salary to your profile for insights Join an iconic brand built on a human touch, with a playful side Lead a passionate experience team in world-class facilities across Sydney Free gym membership for you + a buddy, discounted PT and plenty of feel-good perks Why this Expressions of Interest?...
-
Membership Growth Manager
vor 2 Wochen
City of Melbourne, Österreich Good Life Health Clubs VollzeitOverview A leading fitness organization in Victoria is seeking a Membership Manager to lead a team of Member Support Consultants. Responsibilities Maximize membership growth through acquisition and retention. Mentor and support a team of Member Support Consultants. Ensure exceptional customer experiences. Qualifications Proven sales experience. Strong...
-
Membership Manager
vor 4 Wochen
City Of Joondalup, Österreich Goodlife Health Clubs VollzeitAbout Goodlife Health Clubs As Australia's premier, privately‑owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia – providing improved health, well‑being and a sense of accomplishment to...
-
Membership Manager
vor 4 Wochen
City of Melbourne, Österreich Goodlife Health Clubs VollzeitAbout Goodlife Health Clubs As Australia's premier, privately‑owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia – providing improved health, well‑being and a sense of accomplishment to...
