Assistant Boutique Manager

This is Graff – Welcome to a Fabulous World For over half a century our House has represented the rarest gemstones. Generations of the Graff family have employed their expertise and experience, personally selecting every stone and – uniquely among diamond houses – presiding over every step of its journey. No stage is bypassed. No shortcuts are taken. Only perfection matters. Our story unfolds over six decades — driven by the pursuit of craft, a fixation with detail and a devotion to beauty. Since Laurence Graff OBE established our company in London in 1960, his fascination with the emotional power of gemstones has transformed Graff into a global hallmark of innovation, creativity and craftsmanship. Position Summary Reporting to the Boutique Manager, the critical focus of the Assistant Boutique Manager is to drive sales and support the development and management of the boutique team. Your primary responsibilities include support in managing all aspects of boutique operations, driving sales, assisting with reporting, maintaining visual merchandising standards, stock take, occupational health & safety (OHS), and any other administrative or sales related tasks to support the boutique. The role will also be a role model for consistency in following company and brand policies and procedures, that in turn help create a memorable and ‘extraordinary’ brand experience for every customer. Your efforts and contribution will also assist in creating a passionate environment for all team members to thrive as part of Graff. Key Responsibilities Support boutique management in ensuring both sales and operational expectations of the business are followed by each team member. Ensure that the team understand and adhere to Graff and Brand Partner policies, procedures and guidelines with respect to all aspects of boutique operations. Support boutique management in the implementation and maintenance of all Kennedy retail and operational protocols, processes, and procedures. Key holder of the boutique, with opening and closing responsibilities. Management and distribution of web-based enquiries; ensure timely and responsive client follow ups. Responsibility for visual merchandising of the boutique, ensuring protocols are followed at all times. Permanent presence on the sales floor, drive sales and ensure Graff and Brand Partner standards are applied at all times. CRM maintenance of clients and managing databases including accurate and timely reporting, as requested. Support boutique management and Head Office staff with a range of Boutique and client initiatives, including bespoke client events and experiences. Ordering of all brand stationery, refreshments and flowers, cash banking, petty cash, etc. Any other duties and responsibilities expected of an Assistant Boutique Manager for the efficient and effective management of the boutique. Team Support and Development Assist with the on-boarding of new staff and training and development of existing boutique staff with support from the People & Culture Team. Oversee the schedules, OHS needs and safety plans, workplans, strategies and responsibilities of the team. Provide constructive and timely performance evaluations to support the Boutique Manager. Together with the Boutique Manager, motivate others to pursue common objectives with excitement about the future. Radiate enthusiasm energy and passion for the goals of the company and brand history. Lead the team in the absence of the Boutique Manager. Qualifications & Experience Demonstrated experience of at least 2 years of assistant boutique management experience or retail operations role for a luxury retailer. Experience with luxury timepieces and jewellery is desirable. Demonstrated experience and understanding of modern sales practices with significant luxury retail sales experience and a strong track record of proven sales target achievements. This includes accurate POS transactions. Exposure to people management and development, performance management and training skills. Strong ability to support the Boutique Manager in all people related matters. Demonstrated sales leadership support: ability to sell and motivate teams to sell, be able to assess other people’s strengths and identify areas of opportunity. Proficient IT skills (Microsoft Office 365) experience with POS systems, social media and related internet platforms. Sound/Extensive knowledge of Horology. Qualifications in business and sales, gemology or jewellery design highly regarded. A Police Check that is clear and to our satisfaction is a condition of employment. Key Attributes Strong sense of accountability and a commitment to delivering quality service. Excellent organisational and time management skills, able to effectively support Boutique operations. Excellent understanding of the importance of nurturing clients and ensuring each client is highly satisfied. Strong communication skills, able to work with employees, customers, management, colleagues, peers, and deal confidently with a variety of internal and customer-facing situations. Highest level of discretion and sensitivity when dealing with confidential matters. Excellent interpersonal, written and spoken communication skills. Exercises good judgment, ability to problem solve, anticipate potential issues and provide solutions. A ‘can do’ attitude, self-starter and able to adapt to changing needs. Submit your application today and find out more about Graff at Please contact People & Culture at **********@kennedy.com.au with any questions regarding this opportunity. All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standard. #J-18808-Ljbffr