Guest Service Agent

vor 3 Wochen

Gold Coast City, Österreich Mondrian Vollzeit

Mondrian Gold Coast is on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations. As the Guest Service Agent , you are the face of Mondrian Gold Coast, responsible for delivering exceptional service at every guest interaction. From check-in to check-out, you will manage guest experiences with efficiency, enthusiasm, and professionalism. This role requires a deep understanding of hospitality, attention to detail, and a passion for exceeding guest expectation. THE ROLE Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process. Operate the hotel’s Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing. Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments. Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances. Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards. THE REQUIREMENTS Previous experience in a luxury or lifestyle hotel environment is preferred, but not required. Strong interpersonal and communication skills with a commitment to delivering excellent guest service. Ability to multitask and work under pressure in a fast-paced environment. Proficiency in Opera Cloud is advantageous. High attention to detail and strong organisational skills. Ability to work a varietyshiftsincluding evenings, weekends and public holidays. Must have valid Australian Working Rights. #J-18808-Ljbffr

  • Guest Service Agent

    vor 2 Wochen

    Gold Coast City, Österreich Village Roadshow Vollzeit

    Guest Service Agent – Sea World Resort, Main Beach Gold Coast Join the front line of entertainment as a Guest Service Agent at Sea World Resort. Be the first impression for our guests, handling check‑ins, reservations, and daily inquiries in a vibrant, family‑friendly environment. Casual & Part Time Opportunities Available Unbeatable Perks Unlimited...

  • Guest Service Agent

    vor 19 Stunden

    Gold Coast City, Österreich Avani Vollzeit

    Job Description Avani Broadbeach Residences are looking for an experienced casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay,...

  • Guest Service Agent

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    Gold Coast City, Österreich Minor Hotels Vollzeit

    Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    Vor 5 Tagen

    Gold Coast City, Österreich Avani Hotels and Resorts Vollzeit

    Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

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    vor 3 Wochen

    Gold Coast City, Österreich Mantra Group Vollzeit

    Mantra Broadbeach on the Park is nestled in the heart of Broadbeach located within walking distance to the light rail and overlooking Victoria Park with a vast dining hub and its feet. The property consists of one, two and three bedroom apartments for guests to experience. A stone-throw away from Pacific Fair Shopping Centre where you can shop till you drop...

  • Guest Service Agent – Broadbeach

    vor 2 Wochen

    Gold Coast City, Österreich Meriton Group Vollzeit

    $65,955.50 per year +super + 17.5% leave loading We have an opportunity to join our wonderful Broadbeach hotel in the role of Guest Service Agent. About the Role As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You...

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    Vor 3 Tagen

    Gold Coast City, Österreich Oaks Hotels, Resorts & Suites Vollzeit

    Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe,...

  • Guest Service Agent

    Vor 3 Tagen

    Gold Coast City, Österreich Minor International Vollzeit

    Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    vor 2 Wochen

    Gold Coast City, Österreich Village Roadshow Ltd Vollzeit

    Apply now Job no: Work type: Casual / Temp Guest Service Agent Casual & Part Time Opportunities Available – Sea World Resort, Main Beach Gold Coast Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian...

  • Guest Service Agent

    Vor 7 Tagen

    Gold Coast City, Österreich JW Marriott Vollzeit

    Guest Service Agent (Front Office) role at JW Marriott Additional Information Job Number Job Category Rooms & Guest Services Operations Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 Schedule Part Time Located Remotely? N Position Type Non-Management About The Company Marriott International...