Team Leader

About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke. About Capella Sydney Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style. McRae Bar Named in honour of George McRae, the building’s original architect, McRae Bar, overlooking Loftus Street, redefines the classic hotel lounge by immersing visitors in the glamour of times gone by. A modern rendition of a Victorian-era drinking den, the intimate ground-floor bar offers an elegant cocktail experience with late 1800’s touches, celebrating the first golden age of fine drinking through a contemporary Australian lens. Position Summary Step into the world of refined hospitality as a Team Leader.This opportunity is perfect for a dedicated and service-driven professional who takes pride in leading by example and delivering outstanding guest experiences, all while maintaining the highest standards of Forbes and five-star service excellence. The Role Oversee the daily operations, ensuring seamless service and presentation that reflects luxury and excellence. Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches. Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality. Stay attentive to our guests' needs By nurturing connections, understand their preferences and offer personalised service. Be familiar with the food and beverage items on the menu and have the skills to recommend menu combinations and upsell alternatives. Assist colleagues to ensure proper coverage and prompt guest service. Inform the kitchen of any extra meal requirements, allergies, dietary needs, and special requests. Maintain cleanliness in work areas throughout the day by practising clean-as-you-go procedures. Arrange tables based on the event type and service standards, incorporating the appropriate linens, glassware, chinaware, and cutlery, while ensuring all supplies adhere to quality standards. Understand and adhere to proper alcohol service procedures. Talent Profile Previous experience in a comparable role is preferred. Attention to detail and being proactive. Effective communication with a personable character and authenticity. Proficient in both written and spoken English. NSW RSA (Responsible Service of Alcohol) Competency Card. Food Handler's Certificate. Valid working rights in Australia. Being available to work on a rotating roster throughout the week, including weekends and public holidays, is essential. What you will receive with Capella Sydney Join a vibrant and nurturing workplace. Work in elegantly designed areas while enjoying amenities in a historic building. Benefit from online LinkedIn training courses aimed at your personal and professional growth. Savour complimentary meals during your shifts. Enjoy discounts for hotels and group bookings. An employee assistance programme (EAP) offering confidential counselling and support. Celebrate your birthday with special leave. Embrace opportunities for growth and advancement within the organisation. We appreciate your understanding that we will only be able to contact shortlisted candidates. #J-18808-Ljbffr