Resource Services Librarian

Why join Melton City Council? Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents. Working with us means being part of a collaborative and inclusive culture that values your growth. We offer: Professional and personal development opportunities Generous leave entitlements and flexible work arrangements A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities Join us and help build a city that thrives—where your work makes a real difference every day. The Opportunity As a member of the library leadership team, you will have the opportunity to contribute to the planning, management and delivery of a range of projects and administration functions to realise business efficiencies in identified areas of need. Reports to the Library Services Coordinator Leads the Library Operations supports team and casual staff Engages with staff from the Public Libraries Victoria network, Libraries Victoria and relevant suppliers Key Responsibilities As a library customer service shift supervisor, you will provide leadership to staff in the delivery of high-quality customer service across the library service to ensure customers have a positive experience characterised by active engagement. Participate in the rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology, and online platforms. Research and prepare statistical reports and analysis using the Library Management System and electronic resources to meet performance measurement requirements. Develop and monitor quality control processes with library suppliers to evaluate their performance in delivery of resources and quality of data records. Under the guidance of the Coordinator Library Operations and Resources, identify and develop opportunities and initiatives that improve resource development outcomes and community satisfaction with the library collection. Oversee the creation and maintenance of catalogue records for the library management system to recognised industry and Libraries Victoria consortium standards. To view the Position Description , click here. About you To be successful in this role you will have the following: A tertiary qualification acceptable for professional membership (librarian) of the Australian Library and Information Association together with public library experience, or significant progress towards that qualification together with a lesser library qualification and relevant public library experience. Demonstrated customer service skills with the ability to confidently and actively engage with customers to discuss and resolve problems. Demonstrated knowledge and ability to use library online resources, computer equipment, mobile devices, and emerging technologies, with the ability to problem solve information technology issues. Well-developed organisation and time management skills to prioritise workflows, plan and deliver programs to meet deadlines. Demonstrated experience/knowledge in cataloguing and library acquisitions processes. Culture and Values Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: Motivate Empower Lead Trust Open Nurture How To Apply If you require further information about the position, please contact Maresce Jones , Coordinator Library Services on Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. To be eligible for employment at Melton City Council you must be legally entitled to work in Australia. All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery. #J-18808-Ljbffr