Branch Manager- Norwood Lending and Advice Centre

Lead with purpose. Grow with impact. Shape the future of banking in Adelaide. Are you an inspiring leader who thrives in dynamic environments? People First Bank is seeking two exceptional Branch Managers to lead our Flinders Street CBD branch , and our Norwood Lending and Advice Centre —key flagship locations within our Adelaide network. As a Branch Manager, you will lead a passionate local team while playing a broader role in supporting other Adelaide branches as business needs evolve. This is an exciting opportunity for a people-focused, development-driven leader who enjoys variety, agility and meaningful community impact. In this pivotal role, you'll champion a member-first culture, build capability across your team, and drive strong performance outcomes. Your leadership will help shape a service ecosystem that enables our members to thrive—across physical, digital, and virtual channels. Key responsibilities Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development. Drive branch performance across service, sales, revenue and operational excellence, aligned with strategic goals. Champion a consistent, high-quality member experience —friendly, efficient, knowledgeable, and tailored. Embed a strong member-first operating rhythm , supporting both in-branch and digital adoption across the network. Develop your people through structured coaching, feedback, and capability-building to help them uncover member needs and deliver exceptional service. Engage deeply with your local community , identifying growth, business development, and external referral opportunities. Support change and transformation initiatives across the Adelaide region, providing agile leadership as the retail network continues to evolve. Ensure strong risk, compliance, and WHS practices , promoting a safe and positive environment for your team and members. Collaborate across the Retail and Member Experience division to ensure alignment, consistency, and outstanding outcomes across all channels. About You You’re a natural leader of people —someone who thrives on building capability, motivating teams, and creating inclusive, high-performing environments. You balance business insight with a strong community mindset, and you thrive with a diverse range of responsibilities. You’ll bring Proven leadership experience within banking or financial services, ideally in a high volume and customer facing environment A strong coaching mindset, with the ability to inspire, motivate, and build capability A proactive approach to business development and community engagement Strong digital proficiency and the ability to embed digital-first thinking in your team Exceptional communication and interpersonal skills A resilient, adaptable mindset—comfortable with change and energised by new challenges A passion for delivering an outstanding member experience, every time Desirable Degree in Business / Finance, strong understanding of NCCP and financial services compliance obligations, and experience leading teams through organisational change. Who are we? People First Bank powered by People's Choice and Heritage Bank. With over 720,000 members and 1,900 employees, we are committed to creating a better future for our members and the communities we serve. We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under brands, People First Bank, Heritage Bank and People's Choice. Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. Why you’ll love working here We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program. Some benefits include Paid parental leave and special leave provisions Employee banking benefits and discounted insurances Career development opportunities, as well as ongoing training, coaching and support Dedicated Employee Assistance Program for you and your family Apply Now Step into a rewarding leadership role where you can make a meaningful difference every day. Click Apply online to submit your formal application- including a cover letter and your current resume. As we approach the festive season, please note that our team will be out of the office from Monday, 22 December 2025, to Friday, 2 January 2026. If we are unable to contact you before this period, we will be in touch upon our return in the new year. #J-18808-Ljbffr