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vor 4 Wochen

City of Melbourne, Österreich Searoad Ferries Vollzeit

Customer Service Team Lead – MLM Wellness Position Summary: Lead a small team of customer service representatives, ensuring exceptional service delivery to customers and brand partners across Australia and New Zealand. Responsibilities: Supervise and support daily operations of the Australian customer service team to ensure timely and high‑quality customer interactions. Monitor team performance metrics (response times, quality scores, C‑sat) and report results to the Customer Service Manager. Provide coaching, feedback and one‑on‑one sessions to drive engagement and skill development. Act as first escalation point for customer or Brand Partner issues, ensuring prompt resolution. Collaborate with global and regional teams to align with LifeWave's service standards. Handle customer interactions via phone, email and chat. Maintain deep understanding of Company products, promotions, policies and systems. Identify recurring customer issues and collaborate with cross‑functional teams to improve processes. Conduct onboarding and refresher training for new and existing representatives. Support training initiatives for product launches, policy updates or new system implementations. Assist in developing knowledge base content, FAQs and training materials. Contribute to process improvement initiatives that enhance efficiency and customer satisfaction. Provide insights and feedback on customer trends and team performance to management. Help foster a positive, customer‑focused team culture that aligns with Company values. Qualifications & Requirements: 3‑5 years of experience in customer service, including 1‑2 years in a team‑lead or senior representative role. Experience in wellness, health products, direct selling or e‑commerce industries preferred. Strong communication and interpersonal skills, able to motivate and guide team members. Proven ability to manage multiple priorities and maintain high service standards in a fast‑paced environment. Experience with CRM and ticketing systems. Proficiency in Microsoft Office. Training or coaching experience highly desirable. Food & Beverage Supervisor – QT Melbourne About the Role: Lead a team of F&B attendants to deliver an exceptional guest experience across the Rooftop at QT Melbourne and other hotel outlets. Responsibilities: Manage team rosters and labour budgets. Recruit, train and develop a diverse group of F&B staff. Deliver first‑class service to guests and anticipate their needs. Ensure adherence to food and beverage standards, including wine and cocktails. Qualifications & Experience: Previous experience in a supervisory or senior F&B role in hotels, bars or restaurants. Experience managing and training teams, driving strong team culture. Knowledge of food and beverage items, including wine and cocktails. Warm, friendly and approachable manner with excellent communication skills. Flexible and adaptable to the evolving hospitality environment. Benefits: Incredible team member discounts including 50% off stays at EVT hotels, movie tickets, winter and summer savings, etc. Rapid career growth opportunities through the EVT network. Local community involvement, volunteering and charitable giving. #J-18808-Ljbffr

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