Casual Driving Examiner/Customer Service Advisor
vor 2 Wochen
Casual Driving Examiner/Customer Service Advisor (Cross‑Channel) In the role of Driving Examiner/Customer Service Advisor (Cross‑Channel), you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels. You will also conduct practical driving assessments for Queensland driver's licences using well‑developed interpersonal skills and a total commitment to quality customer service delivery. Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face‑to‑face). Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests efficiently and effectively. Examples include licensing, deceased estates, vessel registration and a range of other customer services. Assess customer needs and provide appropriate information and direction to the appropriate service channel, including referring customers to other service specialists and locations where appropriate. Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery, such as collecting and remitting monies associated with transactions, reconciling banking and daily remittances for staff. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products. Applicants must hold a current C class driver licence and are required to have held an open HR (Heavy Rigid) licence for a minimum of twelve months. The successful applicant will be required to travel to various locations in Central Region on an as‑needs basis, spending nights away from home ranging from one to four nights per week. Travel expenses will be reimbursed as per the Travel Directive. Applications remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Friday, 28 November 2025 #J-18808-Ljbffr
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Casual Driving Examiner
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA governmental department in Rockhampton is seeking a Casual Driving Examiner/Customer Service Advisor to provide positive customer experiences across various channels. The successful candidate will deliver government services, conduct driving assessments, and assess customer needs. A current C class driver licence and an open HR licence are required. This...
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Cross-Channel Driving Examiner
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA governmental department in Rockhampton Regional is seeking a Casual Driving Examiner/Customer Service Advisor to provide quality service through various channels. The ideal candidate will conduct driving assessments and deliver licensing services. A current C class driver licence and an open HR licence are required. This role may involve travel to various...
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Casual Driving Examiner/Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCasual Driving Examiner/Customer Service Advisor (Cross-Channel), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Rockhampton QLD Former Customer Services Branch - TMR This position is part of the Department of Customer Services, Open Data and Small and...
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Indigenous Driving Examiner
vor 17 Stunden
Cairns Regional, Österreich Queensland Government VollzeitA regional government unit in Queensland is seeking a Driving Examiner / Customer Service Advisor. This role involves conducting driving assessments and delivering government services to First Nations communities in a culturally safe manner. You will be responsible for demonstrating strong customer service and interpersonal skills while ensuring knowledge of...
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Driving Examiner
vor 2 Wochen
Cairns Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDepartment of Customer Services, Open Data and Small and Family Business – Cairns QLD The Indigenous Driver Licensing Unit (IDLU) within the Department of Customer Services, Open Data and Small and Family Business provides services to regional and remote First Nations communities in a culturally safe manner. As a key member of the team, you will deliver...
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Indigenous Driver Licensing Examiner
vor 2 Wochen
Cairns Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Queensland is seeking a Driving Examiner / Customer Service Advisor to conduct driving assessments and deliver essential government services to First Nations communities. The role emphasizes quality customer service and knowledge of licensing regulations. The successful candidate will enjoy a competitive remuneration package...
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Driving Examiner — Impactful Customer Service
vor 3 Wochen
Cairns Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government department in Queensland is seeking a Driving Examiner to conduct practical assessments for Queensland Driver's Licences. You will engage with diverse applicants, ensuring a positive customer experience while maintaining high professional standards. Familiarity with driving regulations and a history of holding an open HR or HC Class Driver...
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Driving Examiner
vor 3 Wochen
Cairns Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDepartment of Customer Services, Open Data and Small and Family Business – Cairns QLD Former Customer Services Branch -TMR This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery‑of‑Government changes. CDSB is currently in negotiations for a certified agreement to...
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Cairns Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitDriving Examiner, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Cairns QLD Are you road safety focussed and would like to make a difference? An exciting opportunity is now available for a Permanent Part-time Driving Examiner to join the Customer Services,...
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Driving Examiner
Vor 3 Tagen
Cairns Regional, Österreich Queensland Government VollzeitAbout Your Opportunity The Indigenous Driver Licensing Unit (IDLU) within the Department of Customer Services, Open Data and Small and Family Business provides services to regional and remote First Nations communities in a culturally safe manner. As a key member of the team, you will deliver CDSB services to regional and remote First Nations communities in a...
