Operations Support
vor 2 Wochen
Waste Services Group (WSG) is one of Australia’s largest integrated providers of managed services, collections, specialised services and post‑collections services to the SME market. We connect our customers with tailored solutions they can rely on and make every day more sustainable. We are looking for a National Operations Support – Transitions role within our Customer Onboarding process in the Managed Services Division, Wasteflex. This is a permanent part‑time position, working three days per week, with two days required in the office. Key focus The role is accountable for the customer onboarding process, ensuring expectations are met through structured planning and delivery. You will partner proactively with new and existing service providers, subcontractors, suppliers and internal stakeholders. Your key responsibilities Serve as the primary point of contact for new customers during onboarding. Build and maintain positive relationships, ensuring customer needs are understood and addressed. Guide new customers through the onboarding journey, including account set‑up, service scheduling and site assessments. Explain service agreements, pricing structures and company policies. Address customer questions or concerns promptly to ensure satisfaction. Coordinate delivery and installation of waste collection equipment (e.g., bins, skips, compactors). Ensure operational teams are aligned with customer requirements and deadlines. Accurately input customer details, service agreements and schedules into the CRM system. Maintain and update customer records to reflect changes in services. Experience Proven track record in subcontractor/supplier management and coordination. Experience in similar roles where structured planning was essential to customer success. Strong Microsoft Office skills (MS Excel). Waste industry experience highly desirable. Skills High level oral and written communication skills. Demonstrated high‑level organisational skills, including the ability to set priorities and manage time effectively while remaining flexible. Advanced interpersonal, communication, negotiation, consultation and collaboration skills, liaising effectively across all levels. Action‑oriented with strong organisational and time‑management skills. Why WSG? WSG is Australia’s fastest‑growing waste management company, founded by entrepreneurs focused on customer service. Despite rapid growth, we maintain a family‑business culture, valuing flexibility, adaptability and outcomes‑focused work. We live our values every day. Well‑being support – flu shots and Employee Assistance Program. Career development – in‑house training, mentoring and on‑the‑job skill development. Competitive salary package. If you don’t tick every box in this job description, please don’t rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage and integrity, rather than ticking boxes – so if this resonates with you, please apply. Seniority level Associate Employment type Part‑time Job function Project Management, Supply Chain and Customer Service Industries Environmental Services, Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
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vor 3 Wochen
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