Customer Experience Assessment Centre

Vor 2 Tagen

City of Melbourne, Österreich Melbourne Sports Centres Vollzeit

Posted Wednesday 7 January 2026 at 1:00 pm Customer Experience Officers & Supervisors – Melbourne Sports and Aquatics Centre (MSAC) & State Netball and Hockey Centre (SNHC) State Sport Centres Trust is excited to invite expressions of interest for an upcoming Customer Experience Assessment Centre, supporting recruitment and talent pooling across Melbourne Sports and Aquatic Centre (MSAC) and Parkville (PV). This will be held on Thursday the 12 th of February 2026. This is a great opportunity for passionate customer‑focused team members who are ready to grow, step into new opportunities or be considered for future roles. The purpose of this assessment centre is to conduct recruitment for current vacanciesandtalent pool for future Customer Experience opportunities across MSAC and SNHC. About The Role Our Customer Experience Team is the face of our organisation, dedicated to delivering world‑class service. As a Customer Experience Officer, you’ll be the first point of contact for customers, resolving issues quickly with a positive, can‑do attitude. As a Customer Experience Supervisor, you’ll lead by example, coach and mentor the team and set high standards to create exceptional experiences. Both roles require enthusiasm, problem‑solving skills and a commitment to excellence. Required skills and Qualifications Victorian Working with Children Check Full working rights Proven ability to work within a team Engage positively with people of all ages What to Expect Participants will take part in a range of activities designed to reflect real‑life customer experience scenarios, including: Group activities These activities allow us to better understand your strengths, communication style, and approach to delivering exceptional customer experiences. Why is this a great place to work? You will love working at the State Sport Centres. Here’s just a few reasons why: Great staff benefits including free parking, performance gym membership, discounts at SSCT Food & Beverage, retail outlets and complimentary court hire for casual bookings across the stadiums Family and friends’ discounts on performance gym membership Discounts on holiday programs and creche for financial dependents You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills We have a fantastic team of people who are great to work with Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be apart of We are surrounded by elite athletes daily and you will support various elite sports and world class events How to Apply Please send through a resume and a cover letter to support your application for this role at State Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information please contact Nimita Alphonse, Talent Advisor – SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment. #J-18808-Ljbffr

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