Software Maintenance Engineer

Overview Join to apply for the Software Maintenance Engineer role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing. We have a global, distributed team with 1200+ colleagues in 75+ countries; most roles are not office-based and teams meet periodically in person to align on strategy and execution. This role is a remote position with teams in all time zones. You will work in a dynamic and exciting engineering role in Linux-based infrastructure and applications across the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and related open source applications. It is an opportunity to build breadth across Ubuntu and the open source applications used by large enterprise customers. This role involves troubleshooting and upstream bug fixes, with the ability to work at multiple stack levels, including kernel and various languages, to address software issues. You will help troubleshoot and drive issues to resolution with workarounds, guidance, and upstream bug fixes released upstream and in Ubuntu. Location: This is a remote role; we operate across time zones. Responsibilities Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software Maintain close working relationships with Canonical's Field, Support and product engineering teams Participate in upstream communities Develop bug fixes, backport patches, and collaborate with upstream for inclusion Review code produced by other engineers Demonstrate good judgment in technical methods and techniques Prioritize work and manage time effectively against priorities Participate in team discussions to improve processes, tools, and documentation Maintain clear, technical and concise communications Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for An exceptional academic track record Background in Computer Science, STEM or similar Experience with Linux and open source software Experience with at least one of Python, Go, C or C++ on Linux A drive to learn unfamiliar technology and deep-dive difficult issues Willingness to travel up to 4 times a year for internal events Nice-to-have skills You love technology and working with brilliant people You are curious, flexible, articulate, and accountable You value soft skills and are passionate, enterprising, thoughtful, and self-motivated You have interest in, or willingness to learn about: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems What we offer Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme & Wellness Platform Opportunity to travel to new locations to meet colleagues Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues have worked from home since our inception in 2004. Working here challenges you to think differently, work smarter, learn new skills, and raise your game. Equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr