Frontline (IT) Trainee

About the Role The Frontline Trainee position is a 24-month program designed for 2025 school leavers who are passionate about technology, eager to learn, committed to developing their IT skillset and most importantly, eager to help others. This role provides on-site support at various schools with the opportunity to gain hands on experience whilst getting paid to study We currently have multiple traineeships available across the Northern Beaches & Central Coast areas. The suitable applicant must be willing to travel to the school within their region. The Frontline Trainee will work closely with experienced IT professionals, gaining hands‑on experience and knowledge in areas such as hardware and software troubleshooting, network administration, cybersecurity, and IT support. This position provides an excellent opportunity for career growth and advancement within the IT field. In this traineeship, you will study to obtain your Certificate III and IV in Information Technology. This role requires on-site attendance at one of our eight (8) secondary schools within CSBB, under the supervision of the Trainee Coordinator and well supported by an appointed mentor. This provides an excellent springboard for young people looking to pursue a career in Information Technology. Please note this is an entry level position; applicants with prior IT qualifications will not be considered, and only shortlisted candidates will be contacted. Key Responsibilities Engage with instructions regarding work, training and coursework. Complete and partake in necessary training to complete relevant Cert III and Cert IV in Information Technology Undertake tasks, assessments and assignments as per the allocated course Interact with students and staff in appointed school to provide technical support. This experience will help develop strong customer service and communication skills, which are essential for IT support roles. Work closely with school stakeholders and seek to deliver solutions under the guidance of the Trainee Coordinator. Install and configure hardware and software on devices including PCs, laptops and tablets. Troubleshooting of programs and applications to resolve issues that may occur; Enrolment of devices to the CSBB Network; Assist with the Digital Enablement Service Desk via the portal and in person; Completion of work logged by staff onsite in a timely manner; Ensuring CSBB implemented project outcomes are met/maintained; Deploying/ Disposing of technology used by staff and students. Following cybersecurity best practices as determined by CSBB to help protect the organisation’s data and systems. Basic knowledge of computer hardware, software, and operating systems Knowledge of the Microsoft suite of products Is energised by working in a fast-paced environment Strong passion for technology and a desire to build a career in IT Ability to work effectively in a team and learn from experienced IT professionals Eagerness to adapt to new technologies and processes Commitment to upholding IT security and confidentiality Driven by a genuine passion for delivering exceptional customer service to people NSW Valid Working With Children Check Permanent Working Rights in AustraliaCurrent NSW Driver’s License (and own car) About Us At Catholic Schools Broken Bay, our Vision is to provide ‘Authentic, professional Catholic education, delivered with care and compassion’. The Vision underpins our exciting and robust¿Shaping Tomorrow Together in Faith¿Strategy which places students at the centre of everything we do, and which brings schools and parishes together to work as one. The¿Shaping Tomorrow Together in Faith¿Strategy commits our system of schools to being at least as good as the very best, to maximise the learning growth of every student, and to inspire hearts and minds to know Christ and love learning. Application Process Applications should include: A Cover Letter of no more than one page, addressing why you are interested in the role and addressing each of the essential requirements listed above. A current Resume Closing Date: 5pm, 1 December (Early applications will be considered and welcome.) We will be reviewing applicants as we receive & interview as soon as possible. Please note this is an entry level position; prior IT qualifications will not be considered, and only shortlisted applicants will be contacted. Agencies, please note that unsolicited resumes will not be accepted for this position. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr