CHARCOAL CLOTHING | Retail Store Manager | Robina Town Centre
Vor 7 Tagen
Established in 2016, CHARCOAL has evolved into a modern, elevated yet accessible womenswear label delivering sophisticated, versatile pieces designed in-house. Our elevated staples transition seamlessly from day to night, embodying tough femininity with effortless self‑expression. The Role The Store Manager plays a pivotal role in driving exceptional customer experience and operational excellence. This position oversees HR functions, inventory management, visual merchandising, staff development, and financial performance. You will work closely with our Training, Marketing and Product Coordinators to ensure the store runs efficiently, meets sales objectives, and provides a motivating and inclusive environment for both customers and staff. We’re looking for a proactive leader with a can‑do mindset—someone who inspires their team, leads by example, and is committed to continuous growth. Key Responsibilities Leadership & Team Development Recruit, onboard, coach, and performance‑manage a high‑performing team. Deliver ongoing training and foster a culture of accountability, positivity, and growth. Customer Experience Model exceptional service behaviours and drive a customer‑first culture. Support conversion, UPT, AOV, loyalty capture, and service consistency in line with brand expectations. Operational Excellence Oversee daily store operations, ensuring compliance with company policies, procedures, and service standards. Maintain a clean, organized, and efficient store environment. Inventory Management Manage stock control processes, ensure accurate inventory levels, and implement strategies to optimise product availability and minimise loss. Execute VM direction and maintain a strong brand identity through impactful and commercially driven displays. Drive sales results through data‑led decision‑making, team coaching, and strategic planning. Monitor wage spend, productivity, and store profitability. Maintain clear communication with the Retail Operations Manager and HQ teams. Provide insights, feedback, and reporting to support wider business success. Benefits & Culture At CHARCOAL, you'll join a dynamic and supportive team passionate about delivering exceptional results while creating an empowering, positive in‑store culture. You’ll receive: Ongoing learning, development, and pathways for internal progression. Generous product discounts, incentives, and a curated wardrobe allowance. A fun, energetic team environment with strong support from HQ. The opportunity to contribute ideas, initiatives, and store‑level improvements. Full‑time, 38 hours per week Tuesday–Saturday roster Must have full Australian working rights If this sounds like the challenge you’ve been looking for and you have relevant experience, we’d love to hear from you. Only successful applicants will be contacted for an interview. Unlock job insights Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Clothing Store Manager? Do you have experience in a sales role? Do you have customer service experience? Have you worked in a role where you were responsible for stock control? How many years of people management experience do you have? Do you have experience working towards targets and KPIs? Do you have a current Police Check (National Police Certificate) for employment? Robina, Gold Coast QLD #J-18808-Ljbffr
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Gold Coast City, Österreich at VollzeitCHARCOAL CLOTHING | Retail Store Manager | Robina Town Centre Established in 2016, CHARCOAL has evolved into a modern, elevated yet accessible womenswear label delivering sophisticated, versatile pieces designed in-house. Our elevated staples transition seamlessly from day to night, embodying tough femininity with effortless self-expression. The Role The...
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