Technical Support Engineer

vor 1 Woche

Council of the City of Sydney, Österreich Salt Vollzeit

Get AI‑powered advice on this job and more exclusive features. This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Senior Consultant - Talent Acquisition - Technology at Salt 12 months contract opportunity- with a high potential to go perm Offering $470/day including super As an Application/Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform. Responsibilities Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services. Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Providing input across business units regarding process and product improvements when working on technical issues for customers. Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Skills required Min 4+ years of related experience within either application technical support or software development environment. Demonstrated creative problem‑solving approach and strong analytical skills Ability to troubleshoot difficult technical issues with ease and complexity. Proficient in analyzing log files and standard debugging concepts. Personal commitment to quality and customer service. Advanced MySQL / Postgres knowledge and hands‑on experience (Oracle also helpful but optional). Previous experience working in Service/Project Management, SLA Management, Service Catalogue, Customer Service Management, Workflows & Approvals. Some understanding of remote administration via PowerShell or any other. Excellent communication skills both written and verbal. Desired Skills ServiceNow Admin or Development experience is highly desirable. Previous experience in ITSM Implementation Experience providing SaaS/PaaS support. A fundamental understanding of the ITIL framework Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to for a confidential discussion. #J-18808-Ljbffr

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