Orthodontic Receptionist

Duties and Responsibilities Provide customer service, record keeping, making bookings, and receiving payments for the orthodontic service in UPDH2 three evenings a week at the reception area. The overall job description below outlines the main areas of responsibility of the Employee: Greet patients with a smile and warm welcome, give clear information to the orthodontic patients as required Receive payment from orthodontic patients, verify and save the records accurately; issue invoices/receipts Print out receipt for the orthodontic patients, receive phone calls in a friendly professional manner, make phone calls for appointments, follow‑up, promotions etc. Assist orthodontists to communicate with patients when required and develop excellent customer service skills Register new patients on the computer software system, search for the old patient data (ID) as required; Assist hospital manager to prepare documents for monthly payments for orthodontists Keep hard and soft copies of all clinic forms, and arrange them for easy access, making sure there are always enough forms on‑hand Ensure patient records are updated at each visit Regularly check the tidiness and cleanliness of the reception area Report to the clinic manager if they have any concerns Maintain contact with outside dental labs, and contact them to send and receive the orthodontic work that cannot be done in our own lab Keep clear records of the impressions and the models etc. sent to/received from the lab by working closely with dentist, dental student, and the dental assistant Contact UP dental lab staff and keep good records regarding the sending and receiving of prosthetic and other work related to them. Work diligently as part of a dynamic, cohesive and hard‑working team. Communicate well with dental students and staff, avoiding conflict. Remind tutors to sign in and sign out their working time accurately; record tutors’ sessions; check attendance of students; keep accurate records and calculate student scores when required. Record all patient appointments and payments. Carry out other duties as required by the orthodontists and hospital managers. Minimum Qualifications and Requirements Experience At least 1-year experience in customer service or working directly with the public or admin work Able to use English Able to use Ms Word and Excel Education Has a bachelor degree and can read and write Khmer and English Communication skills: able to explain policies and procedures clearly to customers and the public Interpersonal skills: understand and communicate information effectively in order to establish positive relationships Organizational skills: able to retrieve files and other important information quickly and efficiently Time Management skills: manage one’s own time and the time of others Personal Quality Integrity: adhere to the applicable confidentiality and privacy rules governing the dissemination of information Service Orientation: actively look for ways to help people Active Learning: understand the implications of new information for both current and future problem‑solving and decision‑making Attention to Detail: careful about detail and thorough in completing work tasks Flexibility: willing to work flexible hours #J-18808-Ljbffr