CX Project Manager HYBRID — PERMANENTMELBOURNE, AU

vor 3 Wochen


Melbourne, Österreich Xero Vollzeit

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

We’re looking for a Customer Experience Project Manager to lead key projects that drive our strategy, redefine service excellence, and manage risks effectively.

You’ll oversee projects from concept to operational handover, focusing on planning, scoping, and delivering outcomes. The role emphasises project management, risk assessment, and problem-solving to drive continuous improvement in CX, balancing quality, innovation, and speed.

Working across global teams and functional areas, you’ll apply project and change methodologies in a fast-paced environment. Your passion for customer experience and dedication to enabling teams to achieve exceptional outcomes will make a lasting impact.

What you'll do

● Plan, implement, and deliver CX projects on time and to scope.
● Identify and mitigate risks with effective strategies.
● Define project scope, outcomes, and deliverables; create tailored plans.
● Collaborate with stakeholders to align deliverables and embed change into BAU.
● Report progress, risks, and solutions to CX leadership.
● Manage multiple projects, prioritising based on CX goals.
● Drive transparency, collaboration, and efficiency in project delivery.
● Propose improvements aligned with CX strategy.
● Support the CX projects team and leadership as needed.

What you'll bring with you

● Proven project management experience delivering strategic projects
● Strong communication, presentation, and stakeholder management skills, with the ability to influence at all levels.
● Excellent analytical, problem-solving, and risk management skills, with a track record of improving business processes.
● A drive to thrive in dynamic environments, with the ability to independently bring objectives to life and manage competing priorities.
● Customer-focused mindset, high initiative, and the ability to deliver results under pressure.

Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Apply for this job



  • Melbourne, Österreich Xero Vollzeit

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Melbourne, Österreich Probe Cx Vollzeit

    Add expected salary to your profile for insights.At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great...

  • Customer Experience

    Vor 4 Tagen


    Melbourne, Österreich Techtronic Industries Australia & New Zealand Vollzeit

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries.The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...


  • Melbourne, Österreich Xero Vollzeit

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Melbourne, Österreich Buscojobs Vollzeit

    Direct message the job poster from Resources Group Specialist Recruiter within Market & Social Research, Insights, and Behavioural StrategyProject Manager – Customer Experience & Quantitative InsightsSydney75,000–$90,000 + SUPER This global Voice of the Customer (VoC) Insights Agency is renowned for bridging the gap between cutting-edge technology and...

  • Project Manager

    Vor 6 Tagen


    Melbourne, Österreich au Vollzeit

    Position overviewAs our Project Manager - Policy, you'll play a part in driving positive change for the communities we serve.Permanent, full time opportunityTrue hybrid working – work from home and our Mitcham office$107,675.65 - $113,862.32 per annum plus 12% superannuationReporting to the Inclusion Team Manager, you will join a dynamic,...


  • Melbourne, Österreich Allens Operations Pty Ltd Vollzeit

    Your role At Allens our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges. You'll play a critical leadership role in our Digital, Design and Data team based in Sydney or Melbourne and oversee an end-to-end design and digital production team, significantly...


  • Melbourne, Österreich Xero Vollzeit

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Senior Project Manager

    vor 3 Wochen


    Melbourne, Österreich Jenny Barbour IT & Project Recruitment Vollzeit

    Long Term Contract opportunity Core HCM and Payroll Transformation project Hybrid work model The Core HCM and Payroll Transformation project seeks to replace the platform securing our client’s employee data and their transactions, simplifying and standardising the processes, and providing a front door for the employees to easily access the...

  • Project Officer

    vor 21 Stunden


    Melbourne, Österreich Public Sector People Vollzeit

    Project Communications Support Officer – 6-Month Contract Band 6 | Immediate Start | Hybrid Working (3 Days in Office) We are seeking an experienced Project Communications Support Officer to join a Local Government team in Melbourne's South for an exciting new project!This role is pivotal in rolling out a new Customer Relationship System (Salesforce) ,...


  • Melbourne, Österreich Xero Vollzeit

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Senior Manager

    Vor 2 Tagen


    Melbourne, Österreich Jobleads-Au Vollzeit

    Company: MercerDescription:We are seeking a talented individual to join our Customer & Growth team at Mercer to drive digital experience for Mercer Super.This role will be based in Sydney or Melbourne.This is a hybrid role that has a requirement of working at least two to three days a week in the office.Senior Manager, Digital Strategy & Product As the...


  • Melbourne, Österreich Xero Vollzeit

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Lead Product Manager

    Vor 4 Tagen


    Melbourne, Österreich Clearcompany Vollzeit

    Location: QueenslandCompany: XeroDescription:Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We...

  • Engagement Manager

    Vor 6 Tagen


    Melbourne, Österreich Jobleads-Au Vollzeit

    Date: 23 Jan 2025Location: Sydney, NSW, AU, 2060Company: VentiaWhat's on offer: Join one of the largest essential service providers in Australia and New Zealand.Flexible hybrid work environment.Be the voice of change and drive engagement that will make a significant impact on our Ventia business enterprise wide.Full time permanent role with a respected...


  • Melbourne, Österreich Engineeringuk Vollzeit

    Senior Program Manager, AU Quality Assurance (ICQA)DESCRIPTIONHere at Amazon we're seeking a results-driven Senior Project Manager to launch the Project Management function of our Inventory Control and Quality Assurance (ICQA) operations for Australia.The ICQA mission is to drive down defects in Amazon's inventory through the development of a data landscape...


  • Melbourne, Österreich Engineeringuk Vollzeit

    Senior Program Manager, AU Quality Assurance (ICQA)DESCRIPTIONHere at Amazon we're seeking a results-driven Senior Project Manager to launch the Project Management function of our Inventory Control and Quality Assurance (ICQA) operations for Australia.The ICQA mission is to drive down defects in Amazon's inventory through the development of a data landscape...

  • CX Analyst

    vor 3 Wochen


    Melbourne, Österreich CPA Australia Ltd Vollzeit

    About the Role: As the CX Analyst, you are responsible for supporting the Experience Design and Innovation (XDI) department to complete strategic and tactical business analysis and integrated reporting across all enterprise journeys. Insights derived from both journey and digital analytics will be used to drive decision-making and insight-led...


  • Melbourne, Österreich Amazon Vollzeit

    Senior Program Manager, AU Quality Assurance (ICQA)Job ID: 2893780 | Amazon Commercial Services Pty LtdHere at Amazon we're seeking a results-driven Senior Project Manager to launch the Project Management function of our Inventory Control and Quality Assurance (ICQA) operations for Australia.The ICQA mission is to drive down defects in Amazon's inventory...


  • Melbourne, Österreich Amazon Vollzeit

    Senior Program Manager, AU Quality Assurance (ICQA)Job ID: 2893780 | Amazon Commercial Services Pty LtdHere at Amazon we're seeking a results-driven Senior Project Manager to launch the Project Management function of our Inventory Control and Quality Assurance (ICQA) operations for Australia.The ICQA mission is to drive down defects in Amazon's inventory...