Head of Residential Care Services

Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not‑for‑profit aged care providers since 1961 About the Role: As the Head of Residential Care, you will provide strategic leadership and be accountable for the operational performance, regulatory compliance and overall quality of our residential aged care services. Through your transformational leadership style, you will inspire your teams to deliver service excellence and foster a culture of continuous improvement, ensuring the resident experiences safe, respectful, and person‑centred care. Reporting directly to the Chief Operations Officer, you will: Provide strategic and operational leadership ensuring the consistent delivery of safe, person‑centred care across our residential aged care services. Foster a positive and values‑driven culture, promoting employee engagement, accountability and continuous improvement. Develop and implement service delivery plans that uphold resident dignity, autonomy and wellbeing. Oversee the residential admissions process and drive strategies to optimise occupancy. Provide executive oversight of the AN‑ACC function to support funding and clinical excellence. Ensure ongoing compliance with the Aged Care Quality Standards, relevant legislation, and organisational policies. This is a newly created, pivotal leadership opportunity to bring your strategic vision and operational excellence For more information, please view the Job Description here. Why Work For Us? As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of like‑minded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. Oh, and by the way, our people say we’re the warmest, most welcoming workplace you’ll ever find As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry‑leading benefits to acknowledge their contributions. Find out more about what’s on offer. What We Will Offer You: Being a not‑for‑profit organisation, you will have access to attractive salary packaging options. Exceptional on‑site services and facilities. Discounts on HBF health insurance, on‑site gym membership and selected retail providers. Free onsite parking. Access to our Employee Assistance Program. Key Role Requirements: You may come from a nursing, allied health, or paramedic background. What matters most is your passion, integrity and ability to lead change with courage and purpose. You're someone who can connect with people, inspire excellence and turn vision into tangible outcomes. Current registration with the Australian Health Practitioner Regulation Agency (AHPRA). Proven leadership experience in residential aged care or related health or human services environment. Comprehensive knowledge of the Aged Care Quality Standards, relevant legislation and compliance frameworks. Demonstrated ability to lead high performing teams and support a values‑based, person‑centred culture. Exceptional leadership capability with the ability to engage and influence across all levels of the organisation. Sound financial acumen with the ability to manage resources effectively. Highly motivated, self‑directed professional who thrives in a collaborative, values driven environment. Permanent working rights within Australia. National Police Clearance. What Happens After I Apply? Please submit a covering letter with your resume. We will start the shortlisting and interviewing process straight away so if you are interested in becoming part of the SwanCare team, apply today– we’d love to hear from you Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr