Cloud Engineer

Cloud Engineer role at Harrison McMillan Pty Ltd Join the Office of the Chief Information Officer at the Department of Treasury and Finance on a 2-year fixed term as a Cloud Services Engineer. Remuneration: ASO7 – Salary Range ($108,109 - $116,864 p.a.). The Cloud Services Engineer is accountable to the Deputy Director, Strategy and Architecture for the technical leadership within the Cloud Services Operations team. The position will contribute to the technical development of technology roadmaps; evaluating, developing and implementing new and enhanced services; identifying, developing and reviewing technical designs for new and existing cloud ICT infrastructure and services which contribute to the achievement of improved services for SA Government agencies. The position will also provide expert guidance associated with Identity Management including designing, configuring and managing Azure Active Directory, experience in managing and supporting Azure AD Connect Sync Server, Integration of third‑party applications leveraging single sign on capabilities and identify and resolve Azure AD identity and user permissions including Sync Server Issues. The Cloud Services Engineer also provides specialist advice and support to customers across the SA Government as well as build relationships with government and non‑government stakeholders. Responsibilities Provide technical leadership in the deployment of Multi‑Cloud solutions, including but not limited to Azure, AWS and Oracle Cloud, network infrastructure and applications. This leadership ensures project and operational outcomes are delivered successfully across the State aligning with agency and business needs and State Strategic Plan. Investigate and resolve incidents assigned to the Cloud Services team within agreed service level timeframes. Coordinate the recovery from system outages that involve complex system restoration. When appropriate, escalated incidents to other teams within the Office of the Chief Information Officer, the business or to third‑party support providers. Provide guidance and mentoring to existing Cloud Services team members by proactive collaboration and information exchange promoting a culture of high performance, teamwork and customer service to ensure key objectives are met. Initiate, implement and review operational processes and procedures to ensure compliance and the achievement of the team's objectives. Contribute to the planning and development of across‑government cloud service solutions through the provision of professional and specialist advice to a wide range of customers with varied needs and requirements. Significantly contribute to the coordination, development, implementation and monitoring of Operational Services. Contribute significantly to the development, implementation, monitoring and review of ICT roadmaps utilising an Information Technology Infrastructure Library (ITIL) Service Management Framework. Develop and maintain relationships with ICT suppliers and key technical stakeholders ensuring strong levels of engagement, collaboration is achieved, and the highest level of customer service is provided to SA Government Agency users. Contribute to and support internal and external audit processes. Participate in briefings and discussion papers and provide expert advice on emerging issues with services supported across the Cloud Services portfolio. Facilitate the implementation of organisational improvement initiatives, ensuring commitment to continuous improvement, the achievement of quality standards in business and performance and monitoring against corporate requirements. About us The Office of the Chief Information Officer (OCIO) enables a more connected and secure government so that South Australian (SA) Government agencies can better serve our community. We do this by leading the SA Government's technology, cyber security and digital government strategies, as well as developing and delivering resilient and innovative ICT, digital and cyber security services, platforms and critical infrastructure to SA Government agencies that are accessible, trusted and secure. We are committed to employer culture principles: customer‑centric and collaborative, growth‑minded, engaged and skilled, and honesty in action. Flexible work arrangements are supported. The office environment is activity‑based, with spaces tailored for focused work, collaboration, and general everyday work. Cloud Services supports SA Government agencies by delivering whole‑of‑government cloud‑based applications, software, infrastructure and platforms including identity management services, the Microsoft 365 central tenancy platform, the Integration Platform as a Service, SMS and eFax Services to enhance collaboration, drive innovation and provide economies of scale that enable agencies to focus on delivering services that meet customer needs. At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future. We are the lead agency for economic, social and financial policy outcomes, providing financial services to the community and economic and fiscal policy advice to the Government of South Australia. What we offer Flexible working options Salary packaging options Discounted gym membership Employee Assistance Program for you and your family Be Well Program Application Instructions For a confidential discussion about the role please contact: Lead Account Manager, Harrison McMillan. All applications must be submitted online via I Work for SA by clicking Apply and following the instructions. Applicants are required to submit a Curriculum Vitae and a covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You must also provide details of two referees and complete a pre‑employment declaration. National Police Check Security Clearance – Negative Vetting Level 1 (NV1) (agency to apply post‑commencement) The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview. Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Information TechnologyIndustries: IT Services and IT Consulting #J-18808-Ljbffr