Technical Service Professional –2026 Graduate Program
Vor 7 Tagen
About Us There's something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do Because of this, you have the opportunity to make a difference. As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's #1 Technology Great Place to Work 2025 for the second year in a row, we’ve won Gallup Exceptional Workplace Award and the Financial Review Best Place to work award As a Graduate Technical Service Professional , you’ll be part of The HUB — our in-house customer and technical support centre that sits at the core of everything we do. You’ll handle inbound customer queries across our Voice, Data, Mobile, Hosting, and Cloud services , while learning to diagnose, troubleshoot, and resolve issues in real time. This is not your average call centre job — you’ll gain hands‑on exposure to live networks, cutting‑edge tools, and real customers, all while being supported by a world‑class graduate program designed to launch you into a career as a Network Engineer or IT Service Specialist . What You’ll Do Deliver exceptional customer service through every call, chat, and email, ensuring every interaction exceeds expectations. Troubleshoot and resolve network, data, or hosting issues with guidance from experienced engineers. Monitor network performance and assist in proactive service management and maintenance. Collaborate across teams to restore services quickly and keep customers informed every step of the way. Document and maintain accurate customer and system information. Be part of an awesome, inclusive team culture that values innovation, learning, and having fun while delivering results. Why You’ll Love Working Here Award-winning Graduate Program: Receive structured training and certifications, mentorship, and ongoing professional development.
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