Supermarket Assistant

ABOUT THE ROLE As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with. Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to working time regulations, applicants must be 18 years or over to apply. Key Responsibilities As a Keyholder you’ll be responsible, for opening or closing the shop, in the absence of management. Ensuring the security of Partners, company assets and cash through diligent adherence to established policies and procedures. Alongside this, and the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include : Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers. Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors. Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates. Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more. Maintain a safe and tidy working environment with general shopkeeping tasks. Essential skills / experience you'll need Communication skills - to enable you to work effectively as part of a team and with our customers Desirable skills / experience you may have Experience of working in a customer facing role is welcomed Up to date knowledge and strong interest in food and drink trends Closing Date : November 30, 2025 Pay : £13.39 Hourly Contract Type : Permanent Hours of Work : 12.5 Hours per week Friday 17:00-22:15 and Saturday 14:00-22:15 Job Level : Partnership Level 10 Where You'll Be Working : Kings Hill (Waitrose & Partners), Tower Hill View, Kings Hill, Kent, ME19 4QJ ABOUT THE PARTNERSHIP We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note : It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. #J-18808-Ljbffr