Hybrid Real-Time Analyst — Contact Center Performance

Real Time Analyst Northampton with Hybrid Published on 11 December 2025 Role: Real Time AnalystAdvertised by: The White CompanyLocation: Northampton with Hybrid Our Role The Real Time Analyst (RTA) plays a key role within the wider contact centre team by monitoring inbound volumes, managing real-time staffing, and maintaining schedule adherence to ensure...

A leading contact center solutions provider in Australia seeks a Real-Time Analyst to monitor operational performance and ensure service standards. Responsibilities include tracking performance metrics, addressing risks, and generating insights for continuous improvement. Ideal candidates have a background in contact centers, strong analytical skills, and...

A global cruise company based in Brisbane is seeking a Contact Center Supervisor to oversee daily operations and lead the contact center reservations team. The successful candidate will coach and motivate employees, manage performance metrics, and ensure customer satisfaction. Required qualifications include a Bachelor’s degree or equivalent experience and...

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels. Who we're looking...

A leading energy company in Victoria is seeking a Network Performance Analyst to support real-time control teams. This role involves preparing performance measures and reporting, ensuring data availability for audits, and analyzing network performance. Candidates should have HNC-level qualifications in a relevant field or significant experience, and...

A leading contact centre provider located in Melbourne is seeking a Real-Time Analyst to enhance operational performance. In this role, you will monitor service levels, respond to real-time issues, and support team leaders with actionable insights. Candidates should possess strong analytical skills, experience in a contact centre, and familiarity with...

A customer-focused service provider in Melbourne is hiring a Real-Time Analyst to monitor operational performance and respond to emerging issues. Candidates should have experience in contact centers, particularly in workforce planning or real-time analysis. Strong analytical skills, attention to detail, and familiarity with workforce management systems are...

A leading financial services company in Australia is seeking an entry-level candidate for a full-time position in their contact center. The role involves providing exceptional service and managing client relationships through inbound and outbound calls. Candidates should have client service experience, strong communication skills, and problem-solving...

A leading health fund in Sydney seeks a Workforce Planner to manage real-time operational performance and enhance efficiency through reporting and analysis. This full-time role offers a hybrid work model, requiring strong data analytical and communication skills. The candidate should have experience in workforce management, particularly within a contact...

Contact Centre Test Analyst Location: Macqarie Park Contract Term: Initial 6‑12 months Citizenship: Australian Citizens only (due to security clearance requirements) Our client is looking for a Senior Test Analyst with contact centre experience. Key Responsibilities Creation of Test Documentation such as Test Plan and Test Completion Report Development of...