Member Services

Overview Viva Leisure, parent company to Club Lime, one of Australia’s leading fitness companies, is looking for Member Services team members to join our club on a casual basis in Wetherill Park. This is an exciting opportunity to deliver exceptional, personalised service and create a positive experience for our members. You’ll play a key role in supporting club growth by maintaining strong member relationships and helping to attract new ones. Your day‑to‑day responsibilities will include assisting members with general enquiries, conducting club tours for potential new members, driving membership sales, and ensuring the club environment is clean, welcoming, and professionally presented at all times. This is a casual opportunity with a flexible working schedule. Skills & Qualifications Current First Aid and CPR certification (or willingness to obtain) Knowledge of and a passion for the Fitness Industry Experience in sales and customer service, ideally within the fitness or retail sectors Key Responsibilities Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales processes to maximise conversions Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary Maintain a clean, safe, and well‑presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks Your Life at Viva – Perks & Benefits We offer a range of benefits such as Flexible Work Arrangements and great work‑life balance, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities, and ongoing learning and development opportunities. Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work. About Viva Leisure At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry — benefitting our members, shareholders, franchisees, communities, and employees alike. As an Australian‑owned and ASX‑listed company, we offer a diverse range of health and fitness solutions, including big‑box health clubs, express gyms, high‑intensity group training studios, Pilates, yoga, aquatics, women’s‑only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate‑owned and franchised sites, we’re proud to serve diverse communities. In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand — paving the way for the continued growth and success of multiple fitness concepts across Australia and beyond. In 2024, Viva Leisure acquired a 34% stake in Boutique Fitness Studios (BFS), the master franchisee for leading global brands including Club Pilates, Rumble Boxing, StretchLab, and CycleBar. This partnership marks an exciting new chapter as Viva’s Rebalance Pilates & Yoga studios transition to Club Pilates, uniting local expertise with world‑class brand standards to deliver a premium member experience. That same year, Viva Leisure also acquired a 25% equity stake in World Gym Australia, along with three corporate‑owned World Gym locations in Queensland — Stafford, Coomera, and Underwood — further strengthening our presence in the premium fitness sector. Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. #J-18808-Ljbffr