Customer Lending Specialist
vor 3 Wochen
See yourself in our team. You are passionate about people, with a strong risk mindset We are supporting each other through remote working Together we can exceed our customer expectations Our opening hours are: 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST). This is a permanent full-time position, your shift schedule will be either: Mon - Fri 11:15am - 8pm or Tues - Sat 9:15am - 6pm There is mandatory structured training in the first 8-10 weeks (mix of office and home based) Your career pathway is endless with the direct lending team. We have an established lending promotion framework that provides opportunity to develop within the lending role. Do work that matters Building and maintaining positive relationships with our customers is our passion. As a Customer Lending Specialist, you will take accountability over every interaction, identifying your customer’s needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences. Your responsibilities will include, but are not limited to: Creating long-lasting relationships with customers and business partners by displaying professional credibility, trust and confidence in every interaction. Identifying and understanding the customer’s objectives and goals. You will do this by effective questioning techniques and refer complex financial needs to the appropriate specialist when necessary. Ensuring customer applications are compliant and that delegated security checks are undertaken in a diligent manner. Having a deep understanding and knowledge of product features, processes and policies to: Lead a lending interview with confidence Facilitate customer retention Identify the customer’s financial needs and by using needs-based conversations, you will uncover further financial needs Resolving and responding to customer’s queries or complaints in a timely and effective manner. Dealing with a variety of internal and external customers to deliver exceptional customer experience. Understanding the broader market and economic and industry changes impacting the customer and the Group. Your Capability You will have some experience in home lending Ability to work in a team and want to be part of a high performing one You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service. You are always eager to learn and upskill You display empathy toward customers and be able to interact with a range of customers. You are organised and have great time management skills Adapting to change is not difficult for you. Above all, you are self-motivated and passionate about guiding your customer through their lending journey, topping up their loans as required. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Advertising End Date: 28/11/2025 #J-18808-Ljbffr
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Customer Lending Specialist
vor 2 Wochen
City of Brisbane, Österreich Commonwealth Bank VollzeitJob Summary Join to apply for the Customer Lending Specialist role at Commonwealth Bank. Working Hours & Schedule Opening hours: 8am – 8pm, Monday‑Friday; Saturday‑Sunday 8am – 6pm (AEST). Shift options: Mon‑Fri 11:15am – 8pm or Tues‑Sat 9:15am – 6pm. Mandatory structured training in the first 8‑10 weeks (mix of office and home‑based)....
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Customer Lending Specialist
vor 3 Wochen
City of Brisbane, Österreich CommBank VollzeitYou are passionate about people, with a strong risk mindset We are supporting each other through remote working Together we can exceed our customer expectations See yourself in our team. Our opening hours are: 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST). This is a permanent full-time position, your shift schedule will be either:...
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Customer Success Specialist – Fintech Lending
vor 2 Wochen
City of Brisbane, Österreich WLTH VollzeitA digital lending Fintech in Brisbane is seeking a Customer Success Specialist. This role involves providing excellent customer service via phone, email, and chat, managing queries for first-time resolutions, and supporting the Lending team. Ideal candidates are customer-focused with strong communication skills and previous experience in customer service....
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City of Parramatta Council, Österreich CommBank VollzeitA leading financial institution in Brisbane is seeking a Customer Lending Specialist to build and maintain positive relationships with customers. This full-time position requires an individual with experience in home lending and a strong commitment to delivering exceptional service. Responsibilities include understanding customer needs, leading lending...
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Virtual Home Lending Specialist: Growth
Vor 6 Tagen
Council of the City of Sydney, Österreich Bendigo Bank VollzeitA prominent Australian bank is seeking a Home Lending Specialist for their virtual banking team. This role focuses on driving home lending growth by providing exceptional customer service and building strong relationships through various digital channels. Responsibilities include fulfilling customer lending needs, managing digital interactions effectively,...
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Home Lending Specialist — Drive Customer Growth
vor 3 Wochen
City of Melbourne, Österreich Bendigo & Adelaide Bank VollzeitA leading financial institution in Australia is seeking a Home Lending Specialist to provide exceptional customer experiences. The role focuses on guiding customers through the lending journey, leveraging credit analysis skills for successful outcomes. Candidates should have extensive consumer lending experience, a strong understanding of lending products,...
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Lending Specialist — Hybrid Training
vor 2 Wochen
City of Brisbane, Österreich Commonwealth Bank VollzeitA prominent financial institution in Australia is seeking a Customer Lending Specialist. This full-time role involves building positive customer relationships, ensuring compliance in applications, and addressing queries effectively. The ideal candidate will have experience in home lending, teamwork skills, and a continuous improvement mindset. Competitive...
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Lending Specialist
vor 3 Wochen
City of Brisbane, Österreich Queensland Country Bank VollzeitPut simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. About The Role Are you passionate about helping people achieve their financial goals? As our Lending Specialist based in Brisbane, you’ll play a key role in delivering a high-quality lending experience to both new and existing members....
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Lending Specialist
vor 3 Wochen
City of Brisbane, Österreich Queensland Country Credit Union Ltd. VollzeitOverview Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. About the Role Are you passionate about helping people achieve their financial goals? As our Lending Specialist based in Brisbane, you’ll play a key role in delivering a high-quality lending experience to both new and existing...
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Digital Home Lending Specialist
vor 1 Woche
City of Brisbane, Österreich Commonwealth Bank VollzeitOverview Support customers over a 7‑day service model from 8am – 9pm weekdays and 8am – 8pm weekends. Thrive professionally and personally in a flexible hybrid working environment. Provide customers digitally assisted home lending offerings leveraging automation and efficiency. Locations: Brisbane, Melbourne or Perth. Your responsibilities Support...
