Site Support Senior Technician

Site Support Senior Technician Location: Melbourne – Yarra Falls. Join to apply for the Site Support Senior Technician role at Computershare Australia. In this office‑based position you’ll benefit from a supportive approach to wellbeing and continuous learning opportunities in our friendly and inclusive workplace. A role you will love As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work. Key Responsibilities Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations. Provide wide‑range technical support and solve problems to make technology straightforward for clients. Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels. Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning. Support and guide the Global Tech Support Team to help members grow and develop their skills. Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies. Provide physical support on site carrying ensuring excellent workspace environments. Availability to travel to other site locations will be required. What Will You Bring To The Role We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will feel comfortable communicating with stakeholders at all levels, challenging professionally where appropriate. Key Skills Required Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory. Practical experience in technical support within busy, high‑pressure environments, supporting a diverse range of users including executives and VIPs. Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights. Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365. Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation. Excellent communication skills and stakeholder management up to c‑level executives. Rewards Designed for You Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get‑togethers to helping you invest in your future. About Us We’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job; our open and inclusive culture means that we will help you to grow, move forward and make the most of our world of opportunities. Fairness and Culture We’re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. About The Team Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end‑to‑end employee journey to keeping our systems safe. You’ll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr