Warranty Coordinator

Vor 2 Tagen


City of Melbourne, Österreich Sunland Caravans Vollzeit

Sunland Caravans is known for innovation, craftsmanship, and exceptional customer care. We’re looking for a proactive Warranty Coordinator to join our team and help deliver a seamless after‑sales experience for our customers Australia‑wide. About the Role As our Warranty Coordinator, you will be the key point of contact for all warranty‑related enquiries. You’ll manage claims from start to finish, working closely with customers, suppliers, and internal teams to ensure timely and accurate resolutions. Key Responsibilities Receive and process warranty claims with accuracy and attention to detail Communicate with customers to diagnose issues, gather information, and provide updates Liaise with suppliers and third‑party service providers to coordinate repairs, parts, and approvals Maintain warranty records and documentation within company systems Provide feedback to production and quality teams to support continuous improvement Deliver professional, friendly, and solution‑focused customer service About You Previous experience in warranty coordination, customer service, or administration (automotive / RV / manufacturing highly regarded) Strong communication skills with the ability to build rapport and manage expectations Solid organisational skills and the ability to juggle multiple tasks A problem‑solver with good judgement and a customer‑first mindset Comfortable working with computer systems and documenting information accurately Why Join Sunland Caravans? Work with a respected Australian brand known for quality and innovation Supportive team culture with a focus on craftsmanship and customer satisfaction Opportunities to grow your skills within a stable, hands‑on manufacturing environment Be part of a team that builds products people love to travel in #J-18808-Ljbffr



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