Field Service Technician

Join to apply for the Field Service Technician role at JLG Industries 1 day ago Be among the first 25 applicants Join to apply for the Field Service Technician role at JLG Industries Direct message the job poster from JLG Industries Senior Talent Acquisition Partner for Advanced Capabilities at Oshkosh Corporation About JLG, An Oshkosh CompanyJLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.The Field Service Technician is responsible for providing a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.Essential Duties And ResponsibilitiesThese duties are not meant to be all-inclusive and other duties may be assigned.Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site Be available to travel including overnight accommodation when requested Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote Providing a superior level of customer service Liaising with technical support including the interpretation of manuals where required Conduct van audits and stock takes General administrative duties relevant to the role including entering accurate job notes Generating sales and service leads where possible and collaborating with the team Maintain personal retail labour utilization rates as per target Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator. As a Field Service Technician, you are also required to carry out general duties from time to time as requested by management Minimum QualificationsPrevious experience in a similar role – experience with mechanical, hydraulic and electrical advantageous Ability to effectively communicate both written and verbal Ability to establish rapport with internal and external customers Drivers licence Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities Ability to travel 25% Preferred QualificationsTrade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field Strong organizational skills with exceptional follow through and attention to detail. Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. Ability to work in a fast-paced environment where requirements are constantly changing. Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email Working at heights license Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at JLG Industries by 2x Sign in to set job alerts for “Field Service Technician” roles. 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