Associate Director

Associate Director – Core Services Transformation, Automation and Enablement Our Why: Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role As part of our Modern Platforms leadership team, the Associate Director – Core Services Transformation, Automation and Enablement plays a critical role in driving the transformation of our core services across Australia and New Zealand. You’ll lead the delivery of automation services, agile enablement, professional services, mode 2 public cloud operations and technical operations centres. This senior leadership role is responsible for guiding Modern Platforms toward our future operating model, focusing on advanced tooling, AI operations, extensive automation, agile alignment, cloud enablement and fostering a team culture built on innovation and operational excellence. Our offices are based in Canberra, Brisbane, Sydney and Melbourne; we support a flexible working model that combines in‑office collaboration with remote work to achieve a healthy work‑life balance. Please note that to be successful in this role you will need to be an Australian Citizen and be eligible for Baseline/NV1 Security Clearance. Key Responsibilities Lead modern platform core services, automation, and enablement capabilities across A/NZ. Drive an “automation first” culture and develop roadmaps to meet current and future customer requirements. Establish operational excellence in public cloud and platform service delivery. Implement shift‑left strategies and high security postures across operational teams. Oversee capability leadership, resource planning, market representation and professional services delivery. Manage financial performance, cost efficiency and profitability of Microsoft Platforms. Collaborate with sales and market teams to support growth and develop customer propositions. Lead people development initiatives to prepare teams for future technology needs. Build enduring customer relationships and ensure exceptional service delivery. Required Experience 10+ years’ experience in the IT industry, with 5+ years in a senior leadership role. In‑depth knowledge of ITIL services, Microsoft Wintel management, public cloud technologies, agile operations and automation methodologies. Proven ability to lead complex, large‑scale transformations and operational excellence initiatives. Strong financial management, strategic planning and customer relationship skills. Excellent influencing, presentation and communication skills with senior stakeholders. Nice to Have Project management principles knowledge. Experience across Linux, databases and additional platform technologies. Development qualifications or experience, including scripting and application development methodologies. ITIL v4 Foundation Certification. Benefits Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small‑business feel, with a focus on people. Our perks include social events, chill‑out spaces, remote working, flexi‑hours and professional development courses. You will have opportunities to learn, develop your career, connect and bring your true self to work. Our inclusive and welcoming workplace supports everyone, and we proudly continue to create a fun, friendly environment where people feel valued. We operate at the forefront of technology to support Australia and New Zealand’s largest enterprise organisations, providing fresh challenges and opportunities. Join us to help explore possibilities and solve formidable challenges. #J-18808-Ljbffr