Senior Manager

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you'll find here. We're a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview We have a unique and exciting opportunity for a dynamic leader to join Gallagher Bassett's Workers' Compensation Team as our Senior Manager - Continuous Improvement. In this role you will be pivotal in enhancing performance through data‑driven analysis, operational improvements and leading programs. Your focus will be on improving performance, managing high‑impact initiatives, and fostering a culture of continuous improvement throughout the organisation. You will provide executive‑level insights, ensuring governance and engaging stakeholders to align with strategic goals and regulatory standards, while achieving sustainable results and measurable benefits. How You'll Make an Impact Key Responsibilities Contract Performance Analysis: Conduct in-depth analysis of critical performance metrics to establish trends, risks, and opportunities. Drive operational improvements and deliver actionable insights to the Senior Leadership Team. Strategic Projects & Program Leadership: Lead and deliver high‑impact projects aligned with strategic priorities, oversee the design and execution of programs, and manage the complete lifecycle of strategic initiatives from business case development to benefits realisation. Continuous Improvement: Develop and execute initiatives to address performance gaps and emerging risks. Collaborate with cross‑functional teams to implement solutions efficiently, fostering a culture of continuous improvement and agile problem‑solving. Executive Data Analysis & Reporting: Deliver detailed data analysis to support decision‑making. Assist in creating operational dashboards and reporting frameworks to provide real‑time visibility of key performance metrics. Portfolio Analysis: Perform portfolio reviews to identify opportunities for growth, efficiency, and risk mitigation. Advise the Senior Leadership Team on strategic direction and resource allocation, and support scenario planning for contract renewals and market changes. Accountability & Governance: Define clear accountabilities for performance and strategic program delivery. Develop governance frameworks to monitor progress, address issues, and mentor team members to enhance their skills in improvement and project management. Stakeholder Engagement: Act as a key liaison with WorkSafe, external partners, and internal teams to ensure alignment and proactive issue management, and represent GB in industry forums and working groups as needed. About You We are seeking an exceptional leader to drive robust governance, foster accountability, and enhance stakeholder engagement, while cultivating a culture of continuous improvement and agile problem‑solving. Essential Skills and Experience Workers' Compensation Expertise - At least 10 years experience in workers' compensation Team Management - Proven ability to lead and manage the performance of a large team, fostering collaboration and achieving results. Technical Proficiency - Advanced skills in Microsoft Word and Excel, with the ability to quickly learn and work within other software applications. Financial and Analytical Skills - Strong financial, analytical and business acumen to interpret data and support strategic decision‑making. Self‑Motivation - Highly self‑directed, proactive, and capable of prioritising tasks in a dynamic environment. How to Apply Click on Apply now to submit your application. To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position. #J-18808-Ljbffr