WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.Our Component Rebuild Centre is seeking a WIP Coordinator to join the team We are looking for a confident, self-motivated individual with excellent interpersonal skills and attention to detail who can manage multiple tasks with ease. You will have a problem-solving mindset, always focusing on the needs of the business and its stakeholders whilst liaising with a range of departments and services.The Work In Progress (WIP) Coordinator is accountable for completing and controlling work orders. The role will be responsible for the coordination of effective and efficient invoicing of repairs and maintenance for our contracted sites. Maintenance costs and customer needs are investigated thoroughly, with solutions offered to add value to both the customer and WesTrac, thereby ensuring customer relationship longevity.Location: South GuildfordRoster: 5 Days 2 Off - 8.5hrs, Monday to Friday (Permanent Full-Time)To be successful the following is required:Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer ManagementExcellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordinglyHighly developed communication skills (interpersonal, written and verbal)Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationshipsDemonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputesAbility to work successfully within a team and autonomouslySelf-motivated and able to develop and chair meetings, working with relevant stakeholders to ensure financial performance of the departmentSolid understanding of Smart sheets and Microsoft Teams and Office suite of programsWhat we offer:Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend programJob security with a consistent pipeline of workUnrivalled training and development via The WesTrac InstituteFamily-friendly, Perth-based rostered work - Stay home every nightFantastic team environment and inclusive work cultureMade for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many morePaid parental leave, discounted health insurance, income protection insurance, and salary sacrifice optionsIf you are interested in taking your career to the next level with WesTrac, click the 'Apply' button todayRelocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
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