Retail & Customer Experience Manager
vor 3 Wochen
The Opportunity At Spell, we’re inspired by the beauty of connection, to our community, our craft, and the world around us. We’re seeking a passionate Retail and Customer Experience Manager to lead our flagship Byron Bay Boutique and drive a best-in-class customer journey across every touchpoint. As the champion of retail excellence, this role oversees the day-to-day operations of our boutique, leading a high-performing team to deliver a warm, immersive, and memorable experience for every customer who walks through our doors. You’ll combine commercial acumen with genuine care, ensuring the store runs efficiently while embodying the Spell brand values in every detail. Beyond the shop floor, you’ll also guide our online customer experience and brand community spaces, ensuring consistency and authenticity across all interactions. Key Responsibilities Lead and inspire the retail and customer experience team to deliver exceptional service in-store and online (email, phone, chat and social media groups) Oversee retail operations including sales performance, visual merchandising, rostering, and budgets Drive commercial results by identifying opportunities to elevate sales and in-store experiences Ensure seamless coordination between retail and HQ teams to optimise stock flow Maintain oversight of online customer communications and brand-owned community groups. Initiate, moderate and foster authentic dialogue and engagement in these groups Partner with the Brand and Marketing teams to deliver meaningful activations and experiences that deepen customer connection Champion a culture of care, performance, and continuous improvement across all customer-facing teams About You Proven experience in retail or boutique management, ideally within a fashion environment A natural leader who thrives on coaching and developing teams Skilled in operations, rostering, budgeting, and process optimisation Passionate about customer experience and building lasting brand relationships Strong communication and organisational skills, with a hands‑on, solution‑focused approach Experience with Shopify or similar retail systems (desirable) Familiarity with Gorgias or similar online customer service platforms (desirable) Why Spell? Generous staff discounts and clothing allowance Collaborative and supportive team environment Lead in a business committed to sustainability, ethics, and community Apply Now Submit your application via email at Visit Spell Careers for more details. At Spell, we inspire beautifully – in harmony with people and the planet, offering equal employment opportunities for all. #J-18808-Ljbffr
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Store Manager: Lead Community Retail
vor 24 Stunden
Byron Bay, Österreich Retail FX VollzeitA community-focused retail brand in Byron Bay is seeking a Store Manager to lead operations and enhance sales. In this hands-on role, you will manage a dedicated team, ensuring high standards of customer experience and store presentation. Ideal candidates should have experience in retail management and a passion for community engagement. The position offers...
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Store Manager
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Store Manager
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Boutique Experience
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Byron Bay, Österreich SPELL VollzeitA leading fashion brand is seeking a Retail and Customer Experience Manager to oversee its flagship boutique in Byron Bay. This role requires a natural leader with experience in retail management and a passion for customer service. The successful candidate will enhance the in-store experience, drive sales, and ensure consistency across all touchpoints. Join...
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Store Manager
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Byron Bay, Österreich Retail FX VollzeitA community-focused retail brand in Byron Bay is looking for a Store Manager to lead operations and drive sales. In this hands‑on role, you will manage a dedicated team, ensuring a high standard of customer experience and store presentation. Ideal candidates will have previous experience in a retail management role and a passion for community engagement....
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Store Manager
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Byron Bay, Österreich Retail FX VollzeitA community-focused retail brand in Byron Bay is looking for a Store Manager to lead operations and drive sales. In this hands-on role, you will manage a dedicated team, ensuring a high standard of customer experience and store presentation. Ideal candidates will have previous experience in a retail management role and a passion for community engagement....
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Byron Bay, Österreich Frontline Retail Regional QLD & NT VollzeitA well-known retail brand is seeking a Store Manager for its Byron Bay location. The role involves managing daily operations, leading a team, and ensuring an exceptional customer experience. Candidates should have prior retail management experience and strong leadership capabilities. This opportunity offers a purpose-driven work environment that positively...
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