Receptionist/Admin

Weekend work and public holidays may be included. Assist customers with all enquiries. Welcome guests and process their arrival information. Provide information with regard to chartering and suitable charter booking options. Create reservations, process payments and undertake all necessary administrative duties, including modification and cancellation of bookings and preparing and sending of communication. Support team in all aspects of administration and reservations as needed. Main Duties and Responsibilities Provide a professional and friendly welcome to all visitors Processing and receipting of monies Assist with guest luggage and loading as required Liaise with guests to provide direction and advice Preparation of daily charter operations including check-in and check-out files Answering telephones & emails and relay messages to staff in a professional and timely manner Promote, sell & upsell of charters, accessories, provisioning, and sail guide options etc Provide assistance and information to Charter Guests Effectively communicate with all internal and external departments Ensure that all reservations are recorded following procedures with full and clear information and that they are entered accurately and promptly into the system Receive Mail and deliveries and make sure that the recipients are notified. Assist Operations team and Briefers as requested Available and willing to work on a roster basis including weekends as required Willingness to learn new skills and technology required to ensure maximum efficiency for the position Cleaning and vacuuming of the Office and cleaning of Glass front door and always keeping the Office and Balcony area clean, neat, tidy, free of clutter and well-presented. Qualifications It would be anticipated that the employee will have a proven background in sales and customer service combined with highly developed administrative and computer skills Sailing experience and qualifications and knowledge of Sailing terminology is an asset. Proficient in Word, Excell, Outlook, Google – Email, G-Suite/Drive/Sheets, Zoho CRM, NauSYS. Training will be provided. Company: DREAM YACHT AUSTRALIA PTY LTD Skills and Competencies Customer service focused: Committed to always providing exceptional and knowledgeable customer service Customer Service: Committed to always representing the QYC/DYC Brand to our Charter Guests with a professional attitude. Assistance: To the Charter Guests to resolve any complaints, concerns or any additions or changes/additions to their bookings, in a timely manner Communication: Possess the ability to communicate effectively and clearly, with guests and colleagues, face to face, by email or telephone Attention to detail: Must have excellent attention to detail and written skills when communicating with others, both internally and externally. Time management/organisation: Has the ability to accomplish objectives effectively within time frame given, and carry out administrative duties in an efficient and timely manner Knowledge: It would be an advantage for the employee to have local knowledge of the area and surrounds including islands etc. Personal Attributes Professional, friendly, and outgoing manner Ability to work well under pressure Highly developed organisational and time management skills Excellent attention to detail Confident manner Neat and tidy appearance Positive attitude, adaptable and flexible This job description outlines the scope and responsibilities of the position and is not intended to be a complete list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business. #J-18808-Ljbffr