Casual Family and Domestic Violence Advocate
vor 8 Stunden
Casual Family and Domestic Violence Advocate Harbour, Refuge and Support Services Family and Domestic Violence (FDV) Refuge Advocates work in a collaborative, client‑centred, case management context. They deliver a cohesive service across a 24/7 roster, through strong communication, and by working independently while seeking instruction when required. Their role includes risk assessment, safety planning, support planning and advocacy for women and children at risk of harm through FDV, as well as practical tasks such as routine errands and basic housekeeping. Advocates must be able to plan their tasks across a shift, execute them efficiently, and reset priorities when circumstances change. All Harbour staff commit to our core values of Healing, Advocacy, Resilience, Belonging, Optimism, Upliftment and Responsibility (HARBOUR). A number of shifts are currently available as a Casual relief: Night shift (6:15 pm to 7:15 am) Day shifts 7 am–2 pm, 9 am–3 pm or 11 am–7 pm You must be able to work a variety of shifts. About You You must be both a people person and a task manager. Able to balance empathy and support, with the ability to hold people accountable, and take charge in a crisis. You need to be flexible, calm under pressure, and have a strong understanding of FDV and trauma. We take a non‑judgemental approach to our clients. Maintaining consistent high‑quality service is crucial. This comes from being a great communicator, trustworthy operator, and a willing learner who practices continual improvement. Selection Criteria Ability to work with women or people in crisis, with a focus on family and domestic violence. Understanding of, and ability to assess and respond to, risk and safety issues in the context of family and domestic violence. Understanding cross‑cultural issues, and skills to work with women from all backgrounds in a culturally sensitive and appropriate manner. Ability to work within a collaborative case management context, and support an effective team culture. Ability to work independently (within the scope of the role as defined in the job description, policies and procedures) to make decisions, problem‑solve, and manage time and tasks. Demonstrated ability to deal with challenging behaviours. Demonstrated ability to maintain personal and professional boundaries and confidentiality. Ability to demonstrate commitment to organisational Values, Vision and Mission in day‑to‑day work. Effective written and verbal communication skills. Demonstrated IT skills including MS Office suite. Qualifications Certificate IV in Community Services or similar. Experience in mental health, trauma, crisis services is desirable. Current National Police Clearance Certificate and Working with Children Check. Current Senior First Aid Certificate. To Apply Potential candidates with the qualifications listed above should contact the Crisis Accommodation Manager between 08:30 am and 04:30 pm (Monday to Friday) on 9791 2004 to enquire about the role. Applicants who meet the criteria should submit a covering letter outlining their suitability for the role and a current resume to by Friday 2nd January 2026. A Job Description may be obtained by request to Applicants must demonstrate the right to live and work in Australia. #J-18808-Ljbffr
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