Senior Systems Administrator

Victorian Managed Insurance Authority (VMIA) Senior Systems Administrator Ongoing, Full Time Join VMIA as a Senior Systems Administrator and play a key role in supporting and evolving our Azure DevOps environment. Key highlights Central Location - Work in Melbourne CBD within close proximity to Flinders Street. Salary Range - $116,014 - $128,868 (total remuneration package inclusive of super). Hybrid work environment (3 days onsite) About the role Responsible for IT service delivery and providing support to all VMIA users as well as contributing to the development and improvement of VMIA ICT infrastructure and operating environment. Execute deep insight into IT Infrastructure and Operations processes and systems. You scan the external environment and use that insight to plan, build and maintain VMIA's IT Infrastructure and Operations. This is an exciting full time ongoing role and work collegially with the Manager, IT Infrastructure to design, develop and implement technology solutions. You provide expert knowledge and advice on IT Infrastructure and Operations Projects. Key responsibilities Accountable for implementing, maintaining and supporting VMIA's IT Infrastructure and for the management to resolution of all major and escalated/priority/sensitive incidents and problems. Monitor and action on the daily operations of the VMIA's IT infrastructure to ensure performance, availability, integrity and security via preventative and vulnerability management program. Prioritise, assist and act on level 1 and level 2 escalated issue, and assist with support and resolution where required. Provide expert level 3 support and resolution, including back-end and high-end support, expert level troubleshooting and analysis methods. Record, monitor and review systems performance and activities. Conduct root cause analysis of problems, and research and recommend solutions to optimise the performance of the ICT infrastructure to support VMIA users and clients. Ensure ongoing compliance of all VMIA IT systems with VMIA's policies, procedures and guidelines. Work closely with service providers for the maintenance and support of 3rd party hardware and software. Who you work with Work collegially with the Head of IT Infrastructure and Operations to design, develop and implement technology solutions. You provide expert knowledge and advice on IT Infrastructure and Operations Projects. Communicate and consult regularly with the team on their work and objectives to ensure our IT remains effective and to help identify opportunities for improvement. Actively understand VMIA employee's IT needs and provide support services to enable them to meet their operational requirements. What we are looking for Excellent knowledge and experience with supporting Windows Operating Systems, Microsoft Office 365, Intune, Active Directory and third-party applications. Proven hands‑on experience in designing, building and implementing Microsoft solutions based around Azure (IaaS and PaaS). Exposure to Azure DevOps and CI/CD pipelines, including supporting or contributing to automated builds, configuration or release processes, is desirable. Experience with scripting or automation (preferably PowerShell), and a practical DevOps mindset focused on reliability, efficiency and continuous improvement. Ability to recognise, analyse and effectively solve complex problems in a timely and organised manner using industry best practices. The ability to prioritise and resolve service requests in an environment that is resource and time constrained with high demands for service quality, technical expertise and results. Exposure to supporting corporate network including wired and wireless devices, network switching, firewalls (preferably Palo Alto) video conferencing with Microsoft Teams and remote access solutions. Experience managing customer expectations and maintaining a high level of communication and customer satisfaction. High level of verbal and written communication including demonstrated experience developing technical documentation and manuals. Demonstrated ability to lead and deliver continuous IT Infrastructure and Operations systems and processes improvements. Proven ability to work successfully either independently or in a team environment, provide advice, prioritise activities, undertake multiple tasks and consistently achieve outcomes within strict timelines. Detailed understanding of IT operating models and service frameworks, including the IT Infrastructure Library (ITIL). Qualifications Tertiary qualification in a relevant discipline such as Information Technology or Business. Relevant IT accreditation or certifications. These could include MCP or CompTIA A+ (or experience demonstrating such knowledge). Microsoft Azure Administrator or Azure Solutions Architect certification is desirable. Industry based accreditation such as IT. Why join VMIA? At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives. We offer: Flex work: Hybrid working to support your best performance. Parenting support: Generous parental leave (16 weeks paid parental leave for primary carers and 2 weeks for secondary carers) and breastfeeding‑friendly facilities. Learning & Development: Annual investment ($2,500) in your growth, with in‑house training, and LinkedIn Learning access in addition. Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support. Culture & Lifestyle: Iconic office location, volunteer leave and life‑stage support. VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community. How to apply We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at If you have any accessibility needs during the recruitment process, please let us know at Other relevant information Before starting at VMIA, preferred candidates will complete pre‑employment screenings. These assessments may include: Working eligibility: Verification of your right to work in Australia. Employment history: Confirmation of your past employment details including employment dates and compensation. Academic credentials: Verification of your educational qualifications to ensure they are accurate and legitimate. National criminal history check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays. Pre‑employment misconduct check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct. We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria. #J-18808-Ljbffr