Manager Client Support

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Lead and inspire a team of client‑facing technical specialists to deliver Level 1 support across Experian's products and services. Ensure operational excellence by managing ticket workflows, monitoring Service Level Agreements, and driving resolution of client requests. Be an escalation point for complex issues, providing guidance and collaborating with different teams across the business to resolve challenges. Champion continuous improvement, identifying opportunities to improve processes, enhance knowledge management, and improve client experience. Monitor performance metrics and analyse data to identify trends, causes, and opportunities for efficiency. Qualifications Education: Bachelor's degree in business, operations, information technology, or related field (or equivalent experience). Minimum 5+ years in client services, operations, or technical support roles, with at least 2 years in a leadership capacity. Proven experience managing teams in a B2B hybrid working environment, within financial services or technology sectors. Proficiency in SQL, XML and JSON, HTML, JavaScript, and CSS. Advanced Excel experience with data manipulation. Experience with API methodologies and integration. Benefits/Perks Novated Leasing & Salary Packaging Great compensation package and bonus / commission plan Core benefits including Experian shares discount and wellness program Flexible work environment, hybrid model Flexible time off including volunteer time off, personal leaves and paid holidays 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Aff... Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what it's like to work for Experian by clicking here #J-18808-Ljbffr