JICS Field Service Representative

Right now, we are seeking a driven and energised Field Services Representative. Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow’s capabilities. The JP9347 Joint Interface Control (JIC) System Project is a key program for Raytheon Australia and as such we are seeking a Field Services Representative to work closely with our ADF Partners to provide support and expertise to the JIC System users. This is an exciting opportunity for the right Field Services Representatives to play an instrumental role in creating the future of Joint Data Networks in Australia. The JP9347 JIC System program provides an assured exchange of tactical, operational and strategic data across the Joint Force and coalition partners; including Situational Awareness (SA) and Command and Control (C2) information. In the pivotal role of Field Services Representative, you will work alongside the 1JDNU organisation to provide technical support to assist the system users to expand their knowledge of the JIC Systems capabilities and functions and to assist with resolution of system technical issues that may arise. In the role you will be responsible for providing on-site support, field support to test and training activities, perform maintenance and system administration duties and perform helpdesk duties. In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities. Start your mission in a career filled with extraordinary opportunities for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture. Key responsibilities Providing technical support to ADF operators and maintainers in the form of on-site support, field support (as required) and helpdesk services Perform maintenance duties on the JIC System, as and when required by ADF maintainers to assist with system technical issue resolution or perform system upgrades Ensure compliance with Defence and Raytheon Australia policies and procedures in relation to Global Trade, EHS&W and Finance. Coordinate with the customer to arrange travel as required. Skills, Experience and Qualifications A recognised qualification in Certificate IV in Training and Assessment Minimum 6 years’ experience in complex IT system maintenance and administration. Previous experience as a Level 2 or Level 3 Network Engineer administering a bespoke network Understanding and application of technical theories and concepts relating to IT systems, networks, user administration and software management Desirable understanding and application of radio frequencies, networking, modems, and communications technologies. System Administration qualifications, including: CCNA/P (Cisco Certified Network Associate/Professional) certification in routing and switching, Service Provider or higher, or equivalent knowledge and experience Windows/Domain: MSCA or equivalent VMware: VCP or equivalent SIEM Desirable experience in a Defence training environment. Applicants must be willing to undertake interstate travel in support of our customer’s needs, sometimes for extended periods of up to two to three weeks at a time. Successful candidates must be eligible to obtain and maintain a NV2 Security clearance as needed. Eligibility can be found at This is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia’s most significant defence capabilities. If you are looking to contribute to the mission that matters, click apply now or contact us at RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms Click on this link to read the Policy and Terms #J-18808-Ljbffr