Client Experience Manager

vor 3 Wochen


Council of the City of Sydney, Österreich PJ Maynard Consulting Vollzeit

Lead a newly created role transforming client journey Champion wellbeing, reablement and person-centred care across Support at Home & NDIS Join a warm, purpose-driven community team in vibrant Bondi Junction DO YOU BELIEVE IN A HOLISTIC CARE? If you’re inspired by reimagining how people experience care — from the very first enquiry to everyday wellbeing — this newly created role gives you the platform to lead meaningful change. Our client, a respected community organisation in Sydney’s Eastern Suburbs, is seeking a purpose-driven Client Experience Manager to uplift the full client journey across Support at Home and disability services. Reporting to the Director Aged Care Transformation, you’ll be the heart connector of the service model — integrating clinical, allied health, social and wellbeing support into one seamless, person-centred experience. Personable, warm and an active listener A good communicator, supportive and collaborative Able to connect people and care streams to unify client experience Calm in complex situations A leader who embeds proactive, goal-based practice across teams You will also bring: Experience managing the full client journey Experience leading multidisciplinary teams Deep understanding of person-centred, goal-based care planning Knowledge of Support at Home, NDIS and care quality standards Skill in improving pathways, outcomes and operational excellence A coaching mindset - you are a true mentor WHAT MAKES THIS ORGANISATION ONE YOU’D WANT TO WORK FOR? You will join a highly regarded not-for-profit with a long history of supporting older Australians. The culture is warm, kind and grounded in learning. The organisation is quietly ambitious, deeply values-driven, and ready for a leader who can make a visible impact. This is a key appointment exclusive to P.J. Recruitment & Executive Search. Curious? Do something that takes you out of the ordinary. Reach out HeidyCerpa *** for a confidential chat or visit to apply. #J-18808-Ljbffr



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